Molli Boyd Email & Phone Number

Diverse, well rounded, and innovative Operations leader specializing in Service Center and Information Technology Contact Centers. Extensive experience in managing IT Service Desks providing both hardware and software support as well as development and implementation of Service Centers supporting HR, Payroll, Benefits and Records Management. Significant capability to manage multiple projects while working with customers and peers at all organizational levels. Delivered bottom line results through metrics development, process improvements, cost reduction, and standardization. Drove process improvements using ITIL methodology to standardize Global IT Service Desk processes. High energy and team oriented leader who combines a reputation for integrity and quality with excellent interpersonal communication skills.

Listed skills include Management, Project Management, Vendor Management, Project Planning, and 19 others.

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  University Of Michigan

  Political Science