Mollie Ficarella Email & Phone Number

• Find errors and escalate to appropriate teams for consultation and resolution• Work with other QA Team members to establish and follow internal QA standards• Coordinate with Client Services on project timelines and QA requirements• Collaborate with team members on ways to improve internal processes and client programs• Train and mentor entry level staff• Collaborate with executive-level staff on process improvements• Lead cross-departmental collaboration on projects• Collaborate with team to set and maintain department goals• Proactively take responsibility for overall department success• Take ownership to build out the QA team’s capabilities

• I led a team of direct reports including Solution Engineers and Sr. Solution Engineers specializing in advanced Salesforce Marketing Cloud solutions• Allocate team resources to projects and providing support and mentorship as needed• Contribute to development efforts (AMPscript, SQL, Journey Builder, Automation Studio) to evolve client programs• Serve as main technical contact to large clients for SFMC questions and capabilities • Partner with other agency departments and lead discussions to determine technical requirements and scope for new projects• Write and maintain technical documentation for SFMC technical projects

• I led a team of direct reports including Solution Engineers and Sr. Solution Engineers specializing in advanced Salesforce Marketing Cloud solutions• Allocate team resources to projects and providing support and mentorship as needed• Contribute to development efforts (AMPscript, SQL, Journey Builder, Automation Studio) to evolve client programs• Serve as main technical contact to large clients for SFMC questions and capabilites• Partner with other agency departments and lead discussions to determine technical requirements and scope for new projects• Write and maintain technical documentation for SFMC technical projects

• Contribute to development efforts (AMPscript, SQL, Journey Builder, Automation Studio) to evolve client programs• Serve as main technical contact to large clients for SFMC questions and capabilities • Partner with other agency departments and lead discussions to determine technical requirements and scope for new projects• Write and maintain technical documentation for SFMC technical projects• Mentor new additions to the team and establish standards for client relations and projects

• Assist in establishing new department focused on proposing new solutions and grow existing client relations.• Write and maintain technical documentation for SFMC technical projects• Contribute to development efforts (AMPscript, SQL, Journey Builder, Automation Studio) to evolve client programs• Serve as main technical contact to large clients for SFMC questions and capabilities• Partner with other agency departments and lead discussions to determine technical requirements and scope for new projects• Write and maintain technical documentation for SFMC technical projects• Mentor new additions to the team and establish standards for client relations and projects

• Responsible for timely deployments of newsletters for large client, maintaining a 99% external error free rate• Assisted in RFP to grow business and architect new programs• Partner with other agency departments and lead discussions to determine technical requirements and scope for new projects• Mentor new additions to the team and establish standards for client relations and projects

• Responsible for timely deployments of newsletters for large client, maintaining a 99% external error free rate• Assisted in RFP to grow business and architect new programs• Partner with other agency departments and lead discussions to determine technical requirements and scope for new projects• Mentor new additions to the team and establish standards for client relations and projects

Greater Chicago Area

Email management for the consumer partner message sent on a biweekly basis. Usage of HTML skills to create and edit emails for consumer and business-to-business clients. Assisted in the hiring of two managers of the email marketing team. Streamlined the partner email request form with establishment of new terms and conditions. Improved editorial content within CRM newsletters with establishment of suggestions and statistics of past performance.

Member of experienced marketing team with a focus on customer relations and successful group dynamics. Improved technical skills while also increasing customer relations, maintaining needs for 200 stores and becoming part of a 7 person marketing team to improve visibility of corporation. Increased writing and proofing skills in communicating with internal and external personnel on new campaigns to improve company visibility and better serve consumers.

Member of experienced sales team with a focus on customer relations. Improved interpersonal skills by learning more about needs of clients and applied problem solving skills to ensure smooth daily operation of sales center while also maintaining an exemplary sales record.

client-oriented sales experience while working to build a common clientele base focused on "give the lady what she wants". Learned more effective time management and interpersonal skills.

Worked with Admissions staff to encourage applicants to attend Seton Hall University. Improved time management, telephone interaction and office skills to provide reassuring and informed data on the positive aspects of a Seton Hall education. Edited counseling script to collect more information about potential students via telephone conversation and written correspondence.

Masters Of Arts, 2009, English

Focus on several incarnations of the novel

Bachelor Of Arts, 2007; English; Studies On Medieval And Eighteenth Century Literature

Activities and Societies: Sigma Tau Delta

Graduate Of Fine Arts, International Baccalaureate

Recipient of International Baccalaureate program completion certificate. General studies and French language skills coursework.