Theanmolee Muregesu Email & Phone Number

Cyberjaya, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Responsible for providing strategic planning, operational support, and advice to senior management onadministrative matters such as staff management, local compliance requirements, facilitymanagement and worked under direct leadership of the CEO and supported the CEO on all his day today tasks.Responsible in facilitating communication for all staff in Malaysia an ensuring compliance standard isupheld.Responsible in providing advice and operational support to HR & Finance… Show more Responsible for providing strategic planning, operational support, and advice to senior management onadministrative matters such as staff management, local compliance requirements, facilitymanagement and worked under direct leadership of the CEO and supported the CEO on all his day today tasks.Responsible in facilitating communication for all staff in Malaysia an ensuring compliance standard isupheld.Responsible in providing advice and operational support to HR & Finance team located out of Malaysiain ensuring all processes met the Malaysian law.WFM ‑ Responsible for the supervision of all staff in Malaysia including managing their induction,training & development and all staff welfare.Responsible in overseeing office expenses including headcount ratios, travel expense and operationalexpenses.The contact point between Company Secretary and all directors.Responsible in organising company off‑site meetings or team building events.Responsible to negotiating tenancy and maintenance contracts with the vendors.Ensure adherence of safety measures in the office.Processing of payroll and statutory submissions including EPF, PCB & Socso & EIS. Show less

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Responsible for the overall profitability of the businessWFM ‑Responsible for overall staff matters including:Review performance of all staff and evaluate strengths and weaknessesConduct one‑to‑one coaching sessionConduct regular team engagement activities to boost individual and team spiritEncouraged open‑door concept where staff are free to give their views and inputs to cultivate a sense ofbelonging attitude.Conduct regular appraisal and give instant review on the… Show more Responsible for the overall profitability of the businessWFM ‑Responsible for overall staff matters including:Review performance of all staff and evaluate strengths and weaknessesConduct one‑to‑one coaching sessionConduct regular team engagement activities to boost individual and team spiritEncouraged open‑door concept where staff are free to give their views and inputs to cultivate a sense ofbelonging attitude.Conduct regular appraisal and give instant review on the performanceResource planning and delegation of responsibilitiesHiring, Training and termination of employeesReview performance for both outlets and scrutinize sales by category and itemConduct market research and competitor analysis regularlyEstablish marketing plan, new menu creation, determining the costing and pricing and ensurepromotions and marketing initiatives are rolled out successfully and further evaluating result of thepromotion by tracking them daily.Ensure social media presence is met, review marketing strategies and study what's fresh and is suitablefor the businessCatering menu creation, preparation of quotation, client site‑visit(out‑door) for catering setupplanning, determining the resources including equipment, raw materials and manpower for bothindoor and outdoor catering.Preparing Sales forecast for monthly and weekly and daily for both outlets.Review monthly expenses and check on variances, work with both service and kitchen team on costsavings measures to increase productivity and efficiency and reduce wastages.Maintaining patron satisfaction by monitoring, evaluating, and auditing food, beverage, and serviceofferings; initiating improvements; building relationships with preferred patrons.Maintains operations by preparing policies and standard operating procedures, implementingproduction, productivity, quality, and patron‑service standards; determining and implementing systemimprovements Show less

Petaling Jaya, Selangor, Malaysia

Review and approved payments to be processed and paid. Assign invoices to authorised personnel and ensured all payments are uploaded to bank’s portal for E-payment. Administer bank balance and ensure available funds for daily transactions.Reconciliation of Stale Cheque account & Unclaimed Monies account .Assist in the training, planning, testing and implementation of system enhancements. Led accounts payable department in all projects assigned and ensured successful completion… Show more Review and approved payments to be processed and paid. Assign invoices to authorised personnel and ensured all payments are uploaded to bank’s portal for E-payment. Administer bank balance and ensure available funds for daily transactions.Reconciliation of Stale Cheque account & Unclaimed Monies account .Assist in the training, planning, testing and implementation of system enhancements. Led accounts payable department in all projects assigned and ensured successful completion of projects.Provide monthly audit schedules for reporting and attend to queries as and when required.Organise team activities within Finance to boost team spirit .Responsible in the preparation and distribution of management expenses report.Review expenses thoroughly and analyse if the expenses are posted to the right a/c code, to the right funds and are not duplicated.Perform regular variance analysis and identify irregularities in transactions and highlight to the respective units that it may cause alarm. Compile and highlight input from business units for future budget planning.Review expenses approved out of budget and under contracts. Propose cost saving mechanism.Responsible for compiling, consolidating and reconciliation of all loans rendered to staff and policy holders.Responsible in the preparation of monthly Loan Management Report.Responsible in the reconciliation of Rental Account.Ensure payments & billings are posted correctly to the respective tenants. Submission of monthly credit control report to management.Perform monthly reconciliation for brokers account. Review and analyse unmatched receipts for motor and non-motor account. Work with claims department and underwriting department in the recovery of premium and claims. Perform weekly Motor Policy Register Report and submit for payment. Generate and submission of CBC (Cash Before Cover) report on a quarterly basis to PIAM and BNM. Perform yearly computation of profit commission for agents. Show less

Selangor, Malaysia

Identified and developed training program for biomedical clients. Responsible for planning and execution of courses. Responsible for course design and course delivery, assessment and learning outcomes. Identify the client’s needs and design the program accordingly. Organising and coordinating training facilities. Responsible for creating marketing plan and marketing programs. Prepare quotation and work with clients on group packages. Develop clientele and oversee the key accounts.

Kuala Lumpur, Malaysia

Coordinate and monitor Customer Order shipment plans for on time delivery to customers. Responsible for handling inquiries and disputes from customer s pertaining to shipment. Liasing with forwarders and coordinating shipment plan. Provide sales support in terms of product specifications & pricing. Responsible for generating weekly forecast.

Kuala Lumpur, Malaysia

Key Contact for US customers. Process sales order per guidelines. Delivered professional customer service in responding to enquiries via electronic mail and telephone. Generate & consolidate performance reports on a weekly basis for management meetings. Performed weekly billing for consignment customers. Coordinate and monitor shipment plans for on time delivery to customers. Monitor Consignment inventory per official contract guidelines or agreement if applicable. Prepared quotations for… Show more Key Contact for US customers. Process sales order per guidelines. Delivered professional customer service in responding to enquiries via electronic mail and telephone. Generate & consolidate performance reports on a weekly basis for management meetings. Performed weekly billing for consignment customers. Coordinate and monitor shipment plans for on time delivery to customers. Monitor Consignment inventory per official contract guidelines or agreement if applicable. Prepared quotations for customers. Prepared monthly inventory forecast based on customer’s consumption. Provided sales support to the customers by providing product information & pricing information. Planned inventory for customers. Worked with planners, engineers and logistic personnel to fulfil customer’s needs. Show less

Kuala Lumpur, Malaysia

Provided daily operational support for the 5 Contact Centers in South East Asia, i.e. Malaysia, Korea, Thailand, Indonesia & Taiwan. Handled registration disputes by gathering, investigating, evaluating, documenting information and reverting back to the candidates on the outcome. Distribution of program information, policies and procedures to the 5 Contact Centers. Identified training needs for the contact centers, ensured contact centers are equipped with program information and are familiar… Show more Provided daily operational support for the 5 Contact Centers in South East Asia, i.e. Malaysia, Korea, Thailand, Indonesia & Taiwan. Handled registration disputes by gathering, investigating, evaluating, documenting information and reverting back to the candidates on the outcome. Distribution of program information, policies and procedures to the 5 Contact Centers. Identified training needs for the contact centers, ensured contact centers are equipped with program information and are familiar with system. Provided training for the contact center managers on system features when there is an enhancement on the system, ensure the contact center managers understand and clear with the company’s metrics. Perform advisory role as and when needed by the contact center managers. Handled incoming and outgoing calls across the globe. Started as a temp customer service representative and achieved up to Registration operations Support. Peformed first call resolution and exceptional quality service to callers. Show less

Kuala Lumpur, Malaysia

Process payments for internal and external customers within dateline. Ensured the accuracy of accounting entries.

Kuala Lumpur, Malaysia

Handled bad debts recovery account and ensure that department target is met. Investigate and analyse account if its fraudulent. Contact delinquent customers and negotiate payment arrangements. Responsibile to vet and process credit card application forms. Liaise with Legal firms and 3rd party collectors in terms of recovery.

Master Of Business Administration - Mba, Business Administration And Management, General

It, Computer Science