Molly Ayulo Email & Phone Number

Melville, New York

Central Islip, New York

• Schedules requested Independent Medical Exam for no-fault claimants within specified time-frame – achieved 100% on-time success rate. • Organizes critical tasks by priority of turnaround time and importance while continuously communicating with claim specialists, providers, claimants and claimant attorneys.

Folsom, California

• Assisted in making initial contact with the employer, employee and provider’s office to obtain pertinent information regarding the claim – lauded by management for always achieving 24 hour turn-around requirement.• Assumed role of Medical Only Claims Specialist – managed claim reserves, medical treatments/necessities, adhering to state audit requirements, and reporting monthly plan of actions – all branch targets were achieved 100% on-time.• Recognized by Vice President of Sacramento Branch for going above-and-beyond normal day-to-day responsibilities – awarded quarterly achievement certificate.• Provides timely payments and obtained work status reports for six major accounts – ensuring 99% accuracy rate.

Folsom, California

• Direct contact for providers regarding billing inquiries - answering/returning an average of 60 calls and emails per day within same-to-next business day – consistently beats 48 hour turn-around branch target.• Responsible for sending back all bills unable to be processed to providers – worked directly with analysts to delete bills from system and ensure all necessary information is received to process bills.• Assumed additional role of administrative assistant during a 3 month period of permanent employee absence – handled provider relations, incoming faxes, bill preparation and correspondence including liens and legal documents of auto claims to California Casualty.

Sacramento, California

• Responsible for all branch cash as vault custodian – ensure branch had sufficient cash on hand to complete in branch cash transactions.• Trained all tellers to prepare for annual branch audit – during tenure branch had 100% pass rate. • Assisted manager to perform interviews• Interacted with ~80 customers daily to provide transactions – Consistently ranked in the top tier of region for customer service skills