•Responsible for retaining over 100 Atlanta SMB digital marketing campaigns totaling $2.2M revenue annually. •Manage custom relationships by independently meeting with business owners face to face or via conference call to thoroughly asses their needs to provide ongoing campaign analysis and recommendations to maximize ROI.•Achieved 112% of annual retention target to date and 183% of annual upsell target to date.•Manage annual marketing budgets of up to $360,000.•Maintain and update business forecast with monthly renewal and upsell contracts.•Aid in graphic ad creation for Kudzu.com and AJC ad space.•Provide ongoing campaign analysis and recommendations to maximize customer ROI based on KPIs. •Consult with my customers regarding marketing services including Search Engine Optimization (SEO), Pay Per Click (PPC), Local Service Ads (LSA’s), Social Media, Web Design, Reputation Management and Email Marketing. •Experience analyzing and compiling monthly reports from Google AdWords, Google Analytics, and Facebook advertising reports.•Serve as a Lead for Account Support team by providing ongoing training on products, processes, and software systems in addition to advising how to handle escalated customer issues and closing pending upsell opportunities.•Work alongside Technology, Accounting, and Marketing teams to aid in client relations.•Assist with vendor management by identifying processes for greater efficiency and a better customer experience.•Interview, onboard, and train new sales and account management employees.

• Maintain over 200 Atlanta and national small businessaccounts throughout their contractual period• Retain an average of 73% of customers monthly• Work alongside Kudzu’s digital partners to monitor and reportdigital products for Social Media, SEO, SEM, PPC, Website,and Reputation Management clientele• Create online profiles for customers on Kudzu.com and generatecontent to achieve the highest consumer activity• Effectively identify and communicate up-sell opportunities forthe sales team• Client liason between marketing, digital teams, sales teamand upper level management• Establish and ensure client rapport and relationships.Communicate on a daily basis to monitor Kudzu profiles,digital products, and account progress and success• Productively use Salesforce.com on a constant basis to updateclient information, program status and track progressof campaigns.• Travel out of office to various clients weekly to check onbusiness and discover new ways that Kudzu can help them grow.

Ranked in the top 6% of number of print ads sold out of all Account Executives nationwide.Responsible for 30+ Business to Business in person cold calls per daySold $22,352 in total revenue during Summer 2012 and aided in Auburn's renewal market revenue growth of 12%Marketed advertisement space in student targeted coupon books, mobile applications, and online printable packages.Initiated and solidified client relationships by working one-on-one with 30 local business owners.Participated in sales meetings, provided written reports, and attended company-wide conference calls.Managed portfolio of clients, set up meetings, signed contracts, provided customer service, handled accounts receivables, and met production deadlines.Mastered new product information, demonstrated excellent communication skills.Managed the distribution of 20,000 books throughout Auburn and promoted distribution through social media platforms.

• Answer Phone Calls/Assist Clients• Schedule Appointments• Manage Document Files• Organize Events• Introduce New Adopted Ideas such as Social Media Networking and Website Development

Managed Promotional Hyundai Game Day EventIn Charge of all Equipment, Hired Help, Setup, and BreakdownAttended Conference CallsPromoted Hyundai with Photo Station and Football TossLed the Team through a Successful Event

Brand Ambassador for Game Day Promotions at AuburnAssist in Managing a Team and the EventManage a StationRecruit Potential and Current Customers

• Cashier/Assisted Customers • Stocked Shelves/Completed Inventories• Made Displays• Organized Events