Accomplished department objectives by managing a team of Technical Support Specialists I-IIIAccomplished results by coaching, organizing, and motivating team members through company and departmental KPIs, core values, and core competenciesPlanned weekly team meetings and individual weekly/bi-weekly meetings to communicate performance metrics with each team memberProvided feedback to team members on their KPIs and coached on quality Attended leadership meetings, cross-departmental meetings, and trainingConducted interviews to hire additional team members and onboarded them through trainingEnsured our various offshore (BPO) partners were performing as expected, helping to drive execution, overseeing quality initiatives (internally and with our BPO partners), and taking lead roles in process improvement initiatives within the frontline support teamWould collaborate on various projects within the Technical Support department and across other departments within the company

Accomplished department objectives by supervising a team of Customer Support Associates and SpecialistsAccomplished results by coaching, organizing, and monitoring employeesPlanned weekly team meetings and individual bi-weekly meetings to communicate performance metrics with each employeeConducted interviews to hire additional employees and onboarded them through training

Multi-channel, bilingual technical support, and social media supportAssisted clients with all support needs and supported clients assigned by supervisors from escalated support channelsConsistently balanced the needs of the customers, the organization, and the expectations of my role

Cash handling, processing sales and transactions for customers, balancing cash drawer using SOX Compliance best practicesManaged cash drawer balances, processed bank deposits, and managed schedules for employees as a Bookkeeper in the back office Organized and assigned cash drawers to employees as they began and ended their shifts

Organized and maintained stock room while providing products for sale associatesGift-wrapped products and managed shipping orders

Assisted clients with their purchases, questions, and concerns while conversing about the pieces they were interested in buyingManaged my register while making cash/credit card/check transactionsMaintained and organized the stockroom, shipping orders, and inventory Opened/closed registers for the day, wrote up totals for the day and created bank deposits.

Assisted customers with their purchases by making cash/credit card transactionsManaged my register, assisted customers with questions, organized stock on shelves, and tracked inventory coming in