-Supervise team of 29 full time associates and help appropriately distribute 40 tasks to meet department goals-Monitor phone activity and analyze data to handle 600-800 calls per day and to exceed desired service level-Run and compile reports weekly for check status, pending file status, monthly phone statistics, and letter compliance-Provide coaching and feedback to help develop associates to meet the company standard-Deliver disciplinary action to associates as the company guideline dictates-Interview and hire new associates to maintain appropriate staff level-Point of leadership contact for customer escalations, internal and external

-Supervised team of 29 full time associates and help appropriately distribute 40 tasks to meet department goals-Monitor phone activity and analyze data to handle 600-800 calls per day and to exceed desired service level-Run and compile reports weekly for check status, pending file status, monthly phone statistics, and letter compliance-Provide coaching and feedback to help develop associates to meet the company standard-Deliver disciplinary action to associates as the company guideline dictates-Interview and hire new associates to maintain appropriate staff level-Point of leadership contact for customer escalations, internal and external-Acted as sole manager of department for the month of September 2013-Selected to participate in Nationwide's Leadership Development Program

-Property Damage Subrogation - settled property damage subrogation claims from other insurance carriers through negotiations.-Roadside Assistance -settled policy holder claims such as: towing, trip interruption, lockout, etc. Analyzed customer policy coverage and paid accordingly-Attended Material Damage Intermediate and Material Damage Advanced training.-Handled Arbitration files. Compiled contentions and prepared subrogation files for arbitration hearings-Volunteered and chosen for Catastrophe Duty in the fall of 2012-Hold Adjuster licenses for the states of Delaware, Florida, Kentucky, New Mexico, North Carolina, Rhode Island, South Carolina, Vermont and West Virginia.

Wrote and serviced commercial insurance policies, bonds and Errors & Omissions policies including fielding billing and coverage questions from policyholders and managing any claims on the policiesReach out to personal line policyholders who have experienced recent accidents/claims to follow up on adjuster contact and answer questions.Responsible for office's daily remittance and balancing cash drawer.

Quoted and wrote personal lines and commercial insuranceAnswered calls from policy holders regarding coverages, invoices and claims on multi-line phone system

Provided sole phone support for Independent Agent fielding policyholder questions.Created new marketing strategies and implemented them through telemarketing and home mailers.