-Meeting and greeting customers at the front desk, signing them in and showing new customers around.-Using CRM systems to build customer profiles to help deliver a more personal delivery of customer service. -Gives tours of the office and use sales techniques to assist in selling our office space and business services. -Conduct site checks and ensure that audits and completed.-Address and resolve problems promptly, thinking outside the box and ensure customer expectations are met and exceeded. -Supervise a team and ensure all processes are being followed correctly and to a high standard. -Engage with potential clients by conducting research into the market and trends.-Work towards targets and KPI's.-Keep and organised and tidy environment for all. -Ensure an excellent telephone and email manner at all times. -Attend events to create content and post on different social media platforms. -Plan and schedule external events, to then independently host. -Issue invoices and keep on top of accounts to check payments have been made on time. -Managing the Virtual Office accounts and services.-Managing out Podcast studio and taking bookings for this.

-First point of contact for new clients, ensuring smooth and seamless customer experience on the run up to large global exhibitions.- Build and maintain strong relationships with clients, and to understand their needs and requirements.-Schedule and lead meetings with clients from across the globe, answering a variety of questions.-Develop and maintain customer profiles on CRM systems and keep an organised data base of my clients using Excel -Coordinate with internal teams such as Marketing, Sales, Events and Accounts to ensure deadlines were met, and accounts stayed up to date. -Provide regular progress reports and share with the management team.

-Defining Brand Identity.-Exploring sponsorships for events or collaboration.-Competitor analysis.-Setting KPI’s.-Keeping an organised and thorough reporting system to then present tostakeholders, provide insights on brand growth, customer perception and alsomarket trends.-Work with accounts team to manage budgets.-Monitoring return on investment for campaigns.-Implementing differentiation strategies to position the venue as a uniquedestination.-Managing campaigns which included developing and executing marketing plansto attract a wide demographic.-Overseeing the digital strategy including website, social media and influencercollaborations to keep growing the following and drive awareness.

-Capturing photos and videos whilst on the party cruises along the Noosa river-highlighting the scenic views, onboard DJ’s and customer moments.-Editing images and videos (reels) to create captivating and enticing material toremind people of the great experiences as well as invite new customers toenjoy.-Encouraging customers to share their photos and videos and create incentivessuch as online competitions to utilise the benefits of user-generated content.-Take Live-Coverage which keeps followers engaged and live streaming/postingreal-time stories encourages people to book on for the next event.-Always responding to comments and messages on all platforms to assist withany questions or queries and making sure to re-share people’s posts.-Supporting marketing campaigns around high-traffic periods such as Christmas,-Easter, sunset cruises or themed events, and developing communicationstrategies to deliver these messages, always keeping in line with the brandimage.-Reaching out to individuals to collaborate with; whether this be DJ’s, travelbloggers, local business or influencers, to include them in promoting theCatalina Cruise brand.