Molly Chu Email & Phone Number

Groveland, Florida, United States

• Joined team as HR leader to help launch Kroger Delivery, a division of Kroger, in the state of Florida
• Responsible for full-cycle recruiting of 900+ associates including job postings, phone screens, interviewing, selection and onboarding for all levels from hourly to management
• Assisted in the creation and execution of HR processes for the Kroger Delivery network including communications templates, recruiting strategies, corrective action guidelines, and benefits rollouts
• Led the creation of Associate Relations practices including establishing Associate Resource Groups, coordinating associate celebrations, executing the Associate Insight Survey, and establishing an internal promotion.
• Provide day to day associate and management guidance for 3 locations within the state

Orlando, Florida Area

• Manage and facilitate all onboarding and training processes for 650 team members at Universal’s Cabana Bay Beach Resort, including New Hire Orientations, customer service classes and mandatory compliance trainings
• Oversee all hotel development initiatives including Leadership Training, tuition reimbursement, career counseling, and supervisor development programs
• Design, update and execute hotel-specific and campus-wide hospitality training classes averaging 20 – 80 participants
• Led the planning and execution of training for 2 F&B outlets during the opening of the 600-room Universal’s Aventura Hotel
• Recipient of Universal’s Cabana Bay Beach Resort Manager of the 4th Quarter, 2017

Greater New York City Area

• Lead full life-cycle of annual goal setting and performance review processes
• Create and execute annual learning calendar based on business needs
• Analyze metrics on completion rates and measure the impact of trainings on company results
• Execute Associate Opinion Survey process to assess company-wide engagement
• Write communication to support key HR and company initiatives and policies

Greater New York City Area

• Manage all training processes including scheduling, facilitation and feedback collection
• Create and update existing training curriculum to support business initiatives and needs
• Streamline goal setting and performance review cycle with a focus on communication and training
• Support talent planning and individual development plans for high potentials/high performers

Greater New York City Area

• Manage benefits enrollment and administration for 300+ employees, including medical, dental, transportation and 401(k) programs
• Recruiter for positions of all levels and departments within the organization
• Create and assemble the 2013 Total Compensation Summaries for each employee
• Coordinate COBRA benefits on behalf of the company
• Onboard new employees by completing background checks, organizing orientation materials, etc
• Prepare HR metrics such as Exit Interview Summaries and training program reviews

Orlando, Florida Area

• Organized and published weekly and monthly company-wide communications with a less than 1% error rate
• Created a more efficient and cost-effective communications process using DreamWeaver
• Published HR Communications including Annual Enrollment, Training and Recruiting pieces
• Wrote copy for company-wide communications including printed publications and intranet material
• Launched a new management training program for over 200 associates in conjunction with Talent Development team
• Managed internal intranet sites and over 40 company-wide distribution lists

Tallahassee, Florida Area

• Represented the University while conducting campus tours for potential students, alumni and VIPs
• Recruited new applicants and interviewed incoming Ambassadors for new positions at the University
• Assembled and implemented training materials for training classes of 10-20 trainees

Master'S Degree, Human Resources Management And Services

Certificate, Human Resources Management

Bachelor Of Arts, Media/Communication Studies And English Literature (Double Major)

Activities and Societies: • Recipient, Florida State University Dean’s List, 2006-2010 • Recipient, Florida State University 21st Century.

Education record