As a Level 3 Operations Apprentice at Network Rail, I am dedicated to continuing my education and developing a greater understanding of the rail industry. With a strong focus on exploring the operational aspect of the rail, I am committed to acquiring valuable experiences and contributing to the development of this vital sector.In my role, I actively participate in various placements and training courses provided by Network Rail, ensuring that I stay up-to-date with the latest industry practices and advancements. By continuously expanding my knowledge base, I am equipped with the necessary skills to tackle the challenges faced in the rail sector. Through my apprenticeship, I will be working closely with experienced professionals to understand the intricacies of managing rail networks, ensuring the smooth flow of trains, and maintaining safety protocols. By actively engaging in these activities, I hope to develop a comprehensive understanding of the operational processes involved in the rail industry.As I embrace my journey with Network Rail, I am eager to take on new challenges and expand my skill set. By embracing opportunities for personal and professional growth, I aim to become a valuable asset to the organization and the rail industry as a whole.

As a Detention Custody Officer at Serco, I gained valuable experience working in an immigration centre, where I played a crucial role in maintaining security and order. With a focus on enforcement, I ensured that all necessary protocols and procedures were followed to guarantee the safety and well-being of both staff and detainees.My expertise in control and restraint techniques allowed me to effectively handle challenging situations with professionalism and composure. I consistently demonstrated an ability to assess risks and make quick decisions in high-pressure environments, ensuring the safety of all individuals involved.Time management was a critical aspect of my role, as I was responsible for overseeing daily operations and ensuring the smooth running of the facility. I maintained accurate records, adhered to strict schedules, and effectively coordinated with other team members to ensure efficient workflow.Throughout my tenure, I upheld the highest standards of professionalism, treating all individuals with respect and dignity. I consistently maintained confidentiality and handled sensitive information with utmost care, recognizing the importance of trust and integrity in my role.My experience as a Detention Custody Officer at Serco has equipped me with a comprehensive understanding of immigration centre operations, enforcement procedures, control and restraint techniques, and the importance of maintaining professionalism at all times.

As a Travel Safe Officer at Responsec, I played a crucial role in ensuring the safety and security of passengers within the railway environment. With a deep understanding of Railway Byelaws and extensive training in suicidal interventions, I consistently maintained a high presence to proactively address potential risks and maintain a safe travel experience for all.Key Responsibilities:Implemented and enforced Railway Byelaws to ensure compliance and maintain a safe and orderly railway environment.Assisting in operations with the British Transport Police, Sussex Police, MET, REO’s and Fraud Analysts. Tackling crime and using desiccation skills to come to a solution.Conducted regular patrols and surveillance to identify and address any potential security threats or suspicious activities.Actively engaged with passengers, providing information, assistance, and support to enhance their travel experience.Demonstrated exceptional crisis management skills by effectively handling emergency situations and providing immediate assistance to distressed individuals.Collaborated with local law enforcement agencies, railway staff, and other stakeholders to coordinate responses and ensure a coordinated approach to safety.During my time as a Travel Safe Officer. I have been awarded certification from Samaritans in recognition of interventions made whilst working.