Molly Devuono Email & Phone Number

Dallas, Tx, Us

• Tested and supported interfaces with third party vendor software and mobile field dispatch systems.• Created configuration workbooks in Excel to pull and compare live data environments. • Provided technical writing for documentation to assure consistent quality and content. • Requested and documented requirements from call center, management, and end users, identifying roadmap for new system functionality; communicated those requirements to product development. Creation, handling, and resolution of JIRA tickets for all aspects of client customized CIS and AS400 Server• Creation, handling, and resolution of JIRA tickets for all aspects of client customized CIS and AS400 Server• Gained knowledge in Jira, AS400, SQL, Knime, API's, integrating with ESRI, MMS, along with several other systems and entities.• Provided CIS Software Support to SAAS customers

Chicago, Il, Us

• Manage student accounts receivable, account audits, federal & private loans, student academic plans, and scheduling. Facilitate this with computer programs:o ProSAM, Banner, ImageNow, Salesforce, TouchNet, Microsoft Office, Right Now• Presented Chamberlain’s Student Service Advisor Model at 2016 Spring Arizona Association of Student Financial Aid Administrators Conference.• Counseling and advising students and parents on the various financial aid programs, assisting with the administration of one or more federal, state, or institutional financial aid programs, evaluating Financial Aid applications in order to determine student eligibility• Work with portfolio of approximately 250 new and continuing students, establishing relationships and providing financial and academic guidance• Advisor for National Society of Leadership and Success student group (Sigma Alpha Pi)• Military benefit advisor• Provide onboarding to new advisors• Process all Federal Work Study calculations and scholarship adjustments for the Phoenix campus to direct to the national level• Provide student bodies with information on procedures and policies of the facility and to assist them throughout their academic journey

Lisle, Illinois, Us

• Facilitated home office Banner system training to corporate office colleagues• Delivered multiple military benefit trainings to student finance teams across several campuses as SME, developing training guides and fostering working knowledge of VA benefits among other student finance representatives• Provided direct contact for Ombudsman team for all student finance related complaints• Developed, evaluated, and arranged many reports and projects involving Federal Title IV funds or home office trends (including accounts receivable)• Worked with marketing representatives to head social media pilot program for all of DeVry and Keller Student Finance utilizing multiple outlets through the Spreadfast program• Prepare, support, and present numerous campus and home office trainings via webinar and in-person seminars or weekly meetings• Investigate and resolve escalated student issues and university-wide obstacles regarding federal financial aid while working directly with campus management, National Group Directors, and Department of Education

Chicago, Illinois, Us

• Provide counseling to mental health patients• Facilitate weekly group on anger management• Worked closely with psychiatrists and nurses to maintain therapeutic milieu• Maintained required written and computer charting and treatment planning for assigned patients

Master'S Degree, Management Information Systems, General

Mba, Marketing, Hospitality Management

Ba, Psychology