- Triages and actions tasks related to incoming email, phone, and mail correspondence.- Creates, updates, and streamlines clinic policies and procedures.- Provides administrative and specialized training for staff and physicians on an ongoing basis. - Provides a warm reception to patients, and answers and anticipates questions to provide a high level of patient satisfaction. - Selected to lead the administrative on-boarding of a secure messaging portal, providing direct feedback to the provider- Provides ad-hoc technical support to physicians and staff.

- Works directly with groups to promote teamwork, conflict resolution, and to reach personal goals through high and low ropes elements- Supervises and trains staff on technical equipment, as well as how to cater facilitation techniques to corporate, camp, and recreational groups- Maintains relationships with returning clients to ensure diverse experiences, allowing for growth for both the client and the challenge course-Responsible for clients through all phases of interaction, including booking, program work and client retention- Responsible for providing assistance in course design, as well as for developing strategies aimed at retaining previous clients, and attracting new clients to the course- Performs administrative tasks such as returning phone calls and emails, challenge course inventory, preparing and mailing promotional packages, and preparing invoices-Prepared a comprehensive course training manual for future staff

- Works with elementary school students from designated priority neighbourhoods to instill confidence and a sense of belonging by allowing their ideas and concerns to be heard during lessons and discussions- Motivates, supports, and allows students to take risks during class and in creative seminars in order to develop their leadership skills- Encourages pupils to interact and support students from other schools, in order to promote community growth and co-operation- Attends networking/charity events in order to promote the organization, and share our methods and values with others within the industry - Acts as a face of the program during interaction with involved schools, parents, and guest artists- Acts as a confidant and chaperon for students during program and commute time, allowing them to express ideas and concerns in private- Works with a team to facilitate engaging lessons involving art activities that foster individual creativity, a sense of community, and social justice- Responsible for documentation of attendance and performance pieces- Coordinated use of art supplies, A/V equipment, and prepares classroom materials for daily use.- Prioritizes and adapted lessons to fit the time sensitive needs of the program.

- Responsible for facilitating, participating in, and debriefing daily team-building activities- Works to foster a sense of community and friendship within schools by facilitating games or discussions- Shares techniques and ideas with rotating staff groups in order to maintain strong programming- Supports students in workshops based around individual growth within their peer groups and small communities

- Ensured quick customer service and satisfaction- Responsible for bi-weekly inventory- Started store specific “customer of the week” program