Molly Fields Email and Phone Number

Direct learning initiatives for all wireless channels of Round Room Holdings, supporting 1,240locations nationwide. Oversee the payroll, travel, and supply budget for a department with a $2million annual allocation.■ Effectively manage multiple teams concurrently, encompassing fully remote, hybrid, and in-officeemployees with diverse objectives. I presently oversee a department of 20, including a remoteteam, an administrative team, a field training team, and a content team.■ Collaboratively partnered with department heads, executive leadership, external partners, andfront-line leaders to develop high-impact, targeted training materials. Working in synergy withleadership teams, we successfully demonstrated the tangible impact of these initiatives,achieving a remarkable ROI in 2023.■ Designed, developed, implemented, and evaluated 20 customized Sales Skill training modulesand 27 Leadership Skill training modules, structured as a tiered development certificationprogram. This initiative fosters long-term growth and skill acquisition, aiming to minimizeemployee churn and enhance sales proficiency.■ Consistently achieved and expanded upon the established ROI. Commissioned employees whosuccessfully finished my proprietary sales training program generated an average of 9.25%higher gross profit compared to those who did not participate, a trend observed overfour years.■ Successfully boosted engagement with learning resources, leading to a remarkable 102% surgein completion rates for proprietary sales and leadership programs and a substantial 41% rise inweekly webinar participation.■ Conduct workshops and other in-person learning experiences for both front-line and back-officeemployees, designed to foster mental health and overall well-being.■ Spearheaded change management initiatives across the organization, encompassing productlaunches, system modifications, behavioral compliance adjustments, and other transformativeendeavors.

As the Director of Learning & Development, I was responsible for leading nationwide training initiatives impacting over 2,000 employees across 500+ locations. In this role, I was accountable for the design and implementation of various training programs, managing a team of remote field trainers, and ensuring all training content was aligned with company goals and objectives.Key Responsibilities Included:New Hire Training: Develop and implement comprehensive onboarding programs to ensure new employees are equipped with the knowledge and skills necessary for success.Continuing Education: Design and deliver ongoing training initiatives to enhance the skills and knowledge of current employees, ensuring they remain up-to-date with industry trends and company best practices.New Product Education: Create and implement training programs to effectively introduce new products and services to employees, enabling them to confidently promote and sell these offerings.KPI-Focused Training: Develop and deliver targeted training initiatives aimed at improving key performance indicators (KPIs) across various departments and locations.Team Leadership: Manage and mentor a team of 11 remote field trainers, providing guidance, support, and performance feedback.Content Development & Approval: Oversee the creation and approval of all training materials, ensuring they are accurate, engaging, and aligned with company standards. This includes policy and procedure documents, webinars, PowerPoint presentations, quick reference guides, and communications.

Led and guided a multi-faceted team responsible for all operational transactions, encompassing purchase order management, inventory control, and sales management.Oversaw field operations managers supporting over 500 retail locations nationwide.Defined and established business requirements for software implementations, streamlined processes, and optimized internal organizational structures.Developed, maintained, and ensured compliance with all company-wide policies and procedures.Collaborated across departments to establish clear communication channels, resulting in simplified operations, optimized budgets, strengthened asset protection, and increased profitability.

Lead the team that assists over 500 retail store locations with all operational transactions. utilize problem solving strategies to overcome any situation with immediate support and work around as needed. Provide data and feedback on the health of all current operations and guide the development of new procedures. Assist other departments with data cleansing, larger projects, and other needs.

Manage the team housed in the corporate office that provides the Operational Support for all the over 500 corporate stores nation wide. Evaluate effectiveness of current procedures company wide. Orchestrate the necessary behaviors in staff to maximize profits and productivity. Develop each direct report to achieve success and reach goals.

Direct market managers of operations to perform required store operations. Oversee the policies and processes for 26 locations. Evaluate effectiveness of current procedures. Orchestrate the necessary behaviors in staff to maximize profits and productivity. Develop each direct report to achieve success and reach goals.

Create an environment encouraging operational compliance by training, evaluating, and assisting the cellular connection stores (TCC) in the north central Indiana and central Indiana regions.

Manage the Dish Activations call center. Responsibilities included but we're not limited to sales coaching, sales tracking, managing scheduled coverage for paid time off, conflict resolution, creating and delivering new hire training program, creating and delivering ongoing training, and making sales as well.

Reach and exceed sales expectations for Dish Network over the phone at an inbound call center.

Manage all staff, sales, policy and procedure, hiring, training, and performance of sylvan learning centers of Marion, Warsaw, and Muncie Indiana.

Manage the Sylvan Learning Center in all aspects. Responsibilities included teaching students, training teachers, designing curriculum, making contract sales, grant writing, accounts receivable, accounts payable, grass roots marketing, interviewing, employee termination, creating policy and procedure, student and employee performance assessment.

Create and deliver curriculum for student from age 10 months to four years based on the montessori teaching philosophy.