Molly Fox Email & Phone Number

Kansas City, Missouri, United States

Kansas, Missouri, Illinois

SCOPE: Operations Management | Area Management | Event Management | Customer Account Management | Customer Service Management | Technology | Sales Growth | KPI Tracking | CRM | Cross-Functional Team Leadership | Workplace Culture | Budget Management | Financial Strategies | Project Management | Leadership Development

Kansas City, Missouri

SCOPE: Operations Management | Area Management | Event Management | Customer Account Management | Customer Service Management | Technology | Sales Growth | KPI Tracking | CRM | Cross-Functional Team Leadership | Workplace Culture | Budget Management | Financial Strategies | Project Management | Leadership DevelopmentAWARDS: Regional "Back Stronger" Area of the Year 🏆 3rd Highest Employee Engagement 🏆 KEY ACHIEVEMENTS:✨ Prioritized streamlined operations across three states… Show more SCOPE: Operations Management | Area Management | Event Management | Customer Account Management | Customer Service Management | Technology | Sales Growth | KPI Tracking | CRM | Cross-Functional Team Leadership | Workplace Culture | Budget Management | Financial Strategies | Project Management | Leadership DevelopmentAWARDS: Regional "Back Stronger" Area of the Year 🏆 3rd Highest Employee Engagement 🏆 KEY ACHIEVEMENTS:✨ Prioritized streamlined operations across three states (Kansas, Missouri, and Illinois) spanning data management, production projects, on-site events, and customer service and satisfaction.✨ Designed and integrated a tracking system which facilitated the identification and swift resolution of recurring issues and streamlined communications between the sales and operations teams. Tracking system leveraged key technical elements, including a mobile request form, project tracking, and automated task completion responses.✨ Monitored and analyzed KPIs, and planned strategies to fortify a team engagement and accountability work culture.✨ Took the initiative to learn the Salesforce CRM system, create a training program, and deliver training to 15 team members, resulting in full integration of Salesforce across area operations.✨ Coached, motivated, and mobilized a team of nine managers supervising 100+ seasonal photographers and 25 production and operations team members located in seven offices.✨ Remotely established and cultivated a strong workplace culture promoting teamwork, account retention, and sales growth.✨ Managed a $10M annual budget, applying cost-effective strategies to surpass company financial goals.✨ Served on a panel which developed an hourly employee staffing model, maximizing labor efficiency.✨ Partnered with area sales managers in establishing and strengthening relationships with 1.6K customer accounts.✨ Championed a 5% increase in customer satisfaction scores in Fall 2020 by creating a "6 Month Win" project. Show less

Kansas City, Missouri Area

SCOPE: Territory Management | Sales Growth | Employee Engagement | Talent Acquisition & Management | Workplace Culture | Onboarding | Performance Management | Team Leadership | Customer Service | Business Strategy | Cost Controls |Project Development | Leadership DevelopmentAWARDS: Highest Employee Retention Rate in the Region 🏆KEY ACHIEVEMENTS:✨ Increased senior portrait sales by a $2 average per order: devised and introduced a standard set of images to include four… Show more SCOPE: Territory Management | Sales Growth | Employee Engagement | Talent Acquisition & Management | Workplace Culture | Onboarding | Performance Management | Team Leadership | Customer Service | Business Strategy | Cost Controls |Project Development | Leadership DevelopmentAWARDS: Highest Employee Retention Rate in the Region 🏆KEY ACHIEVEMENTS:✨ Increased senior portrait sales by a $2 average per order: devised and introduced a standard set of images to include four additional poses, elevating customer satisfaction while maintaining labor costs.✨ Recruited, interviewed, selected, and onboarded up to 45 seasonal photographers annually across Kansas and Missouri locations.✨ Selected to serve in LeaderTrac, a group focused on strengthening business strategy and planning, variable cost control, project development, and networking.✨ Hand-picked to participate in Horizons Leadership Development Course, a year-long training program which instilled leadership skills and allowed the application of those leadership skills in creating and executing a 90-day project, resulting in increased revenue YOY.✨ Completed new hire orientation which prioritized employee engagement, performance, and productivity, and provided one-on-one coaching, thereby surpassing quality expectations and company goals.✨ Spearheaded employee engagement programs, including holiday parties, volunteer work, and online community development, elevating employee morale. Show less

Lees Summit, Mo

SCOPE: Customer Service Management | Team Leadership | Quality Control | Labor Cost Control | SchedulingKEY ACHIEVEMENTS:✨ Directed a team of 20 photographers in delivering sterling customer service and providing the highest quality of photography products and services.✨ Strategically scheduled mobile team by location, conserving labor costs and… Show more SCOPE: Customer Service Management | Team Leadership | Quality Control | Labor Cost Control | SchedulingKEY ACHIEVEMENTS:✨ Directed a team of 20 photographers in delivering sterling customer service and providing the highest quality of photography products and services.✨ Strategically scheduled mobile team by location, conserving labor costs and reducing travel time between events. Show less

Non-Profit/Public/Organizational Management

Graduate Studies in Non-Profit Administration

Phr / Sphr Prep Course

Bachelor'S Degree, Photography

Activities and Societies: Delta Zeta First place EXPO winner, in Fashion Photography 9-11 Senior Honors Photo Exhibit Member of Photo.

Education record