• Manage and develop PRA employees to ensure high quality work performance and retention of high quality employees.• Develops plans to support growth and career development of assigned Clinical Operations employees as well as manage the delivery of quality performance in line with their job description.• Ensures staff development and performance feedback are provided through activities such as mentorship and career development• Communicates team and individual goals and expectations to ensure direct reports understand their responsibilities• Responsible for managing the performance of staff, including providing input into salaries, bonuses as well as nominations for promotion.• Promotes a positive and professional work environment that attracts and retains the best talent and delivers services that exceed customer expectations.• Responsible for the management of resources and resource projections to ensure project teams are consistent with client needs, expectations and contractual expectations by:• Reviewing project tasks and timelines and assigning team members• Determines level and type of employee resources to meet corporate/client/project objectives• Schedules and reviews project tasks, provides leadership in the delivery of services to clients• Provides guidance/insight on aspects of clinical operations, as well as contingency planning, to accommodate projects while identifying potential impacts to the budget• Leading Clinical Operations employees in the delivery of services to clients• Ensuring staff fulfill their responsibilities in accordance with PRA’s policies, procedures, SOPs, ICH-GCPs, and other relevant regulatory requirements• Liaising with other functional managers to ensure consistency within the company• Maintaining utilization of all Clinical Operations employees within department goals• Provides leadership and implement Clinical Operations services and productivity improvements to ensure optimal utilization of billable staff

• Assesses employee resources and employee resource projections to ensure that project teams meet client expectations and PRA contractual obligations.• Support Business Development through rapid RFP resource request fulfillment, including understanding sponsor requirements and expectations, building scenarios to match resource availability with future staffing needs and building dynamic cross-functional teams to enhance the probability of project award• Support Project Delivery in building and managing cross-functional teams across the project lifecycle from initial award to final client deliverable.• Develop portfolio management strategies for key clients where multiple projects or development pipelines allow for migration and development of staff across the program.• Conduct continuous workforce / workload analyses to achieve an appropriate balance (e.g. resource availability v. incoming work) and assess future staffing needs (e.g. workload ratios, recruiting needs, etc.)• Collect, analyze & report employee skills data.• Assess resource needs and conduct risk assessments as related to achievement of project milestones (e.g. IM, SIVs, CRF backlog, interim analyses, etc.)• Interfaces with clinical staff across PRA business units, providing input and feedback to promote quality deliverables• Ongoing communication & consultation with internal customers, including: Functional Managers (MCOs, DPMs), Delivery Partners (DPDs, GPs), BD Partners,and Project Team Leaders (PDs, PMs, CTMs)• Responsible for strategic planning, assignment and tracking of Product Registration staff across proposed, new and existing projects. This includes emphasis on building high performing cross-functional teams, managing assignments to enhance career development and employee engagement and retention, applying clear and consistent business rules and operating with transparency and clear communication.