Molly Hancock Email and Phone Number

•Oversee and administer all Human Resources functions to include, but not limited to, recruiting, training and development, wage/benefit administration, compliance with statutory requirements, team member relations, new hires, labor relations, brand compliance, workers compensation, safety training and performance evaluations. •Developed, educates, and advises employees on group health plans, voluntary benefits and 401(k)•Develops company personnel policies, standard operating procedures and employee handbooks. •Conducts employment verifications and investigations.•Conducts salary survey research for both exempt and non-exempt positions. •Facilitates the criminal background check process for new hires and potential Franchise owners across the US.•Provides retrieval ability to produce employee information for analysis and decision making, statistical data, and other employee-related reports as required. •Develop and compile data into effective metrics and reports. •Oversee day-to-day processing and data entry of payroll for 50+ personnel, including review of timesheets and computing pay in accordance with FLSA and predetermined company guidelines. •Manage spreadsheets of vacation and sick leave schedules monthly for 50+ employees. •Serve as a backup for payroll Director. •Upgraded to Paychex, for Payroll efficiency.•Calculate salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination, and garnishments using various payroll software. •Manage and review personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates. •Responds to employee questions and requests for information in timely and knowledgeable fashion. •Updates employee files with new details such as changes in address or salary levels. •Maintains employee privacy and protected payroll operations by keeping all information confidential.

•Partnered with the leadership team to strategize human resource and talent acquisition organization and planning.•Led and implemented new recruitment and staffing processes to meet advancements in operations.•Partnered with SMEs/leadership to build effective sourcing, assessment, and hiring needs for specified customer•Utilized sourcing tools/websites to recruit passive tech candidates while possessing the mentality to profile and understand their motivations. •Developed sourcing models and plans to generate technical and non-technical talent pools•Perform interviews, phone/technical screening, testing to assess candidate’s capabilities, manage evaluation process.•Offer negotiations, new hire paperwork, I-9, benefits, new hire orientation.•Maintained current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).•Regularly researched and proposed competitive base and incentive pay programs to ensure retention and recruitment of top talent.•Trained and supervised two professionals in staffing, recruitment, benefits, leadership development, and regulatory compliance. Heavy emphasis on leading Chiron through rapid HR change in HR and Staffing programs.•Led the transition of an outdated HR system into a fully integrated benefits administration platform. Instantly improved the analysis, reporting, and planning capabilities while streamlining daily HR functions.•Partnered with VP of HR to implement and manage COVID guidelines and company policies.•Performed benefit administration including claims resolution, change reporting, payment approval, and benefit communications.•Developed and maintained the affirmative action program; filed EEO-1 annually and logged records to conform to EEO regulations.•Lead support and guidance to CEO, VP of BD, and other staff when complex, specialized, and sensitive questions and issues arise

· Responsibilities include customer service, writing rental contracts, administrative, fleetmanagement, profit performance, accounts receivable, and resolution of issues· Reviewed and distributed over 90% of daily contracts through insurance and retail· reservations· Currently training to become a branch manager· Gathered information by scheduling 5 to 10 rental reservations in one day· Responsible for multiple tasks including closing 80 tickets, writing 110 tickets, washing cars,· going on pickups· Maintained an 80 average score on the local branch ESQI/customer service· Maintain a $5.00 additional revenue per day· Consistent in having 25% sales average in collision damage waiver for everyday rentals· Provided advice and recommendations to new employees on contract writing and costconsiderations· Responsibilities include customer service, writing rental contracts, administrative, fleet· management, and profit performance· Assists management and staff in addressing the day-to-day operational issues of rental team and recommends areas of improvement. · Responsibilities included oversight for over 400 rental contracts daily· Negotiated terms and conditions for contracts.· Maintain an average of $9.00 of additional revenue per contract· Provide consistent and clear status in verbal and written communications with all management

· Quality control of 125 Real Estate Owned (REO) properties in any given time in the· maintenance, availability, and the purchase of a home· Recommends and assists in the development of department methodologies, document/file format standards and procedures· Worked one on one with 240 agents in comparing and analyzing foreclosed properties over a· two-year period· Reviewed and validated 240 REO agents Broker's Price Opinion (BPO) concerning· foreclosed properties· Part of team that assisted with the redesign for REO Allegiance website to ensure proper· scope and equipment requirements· Conducted over 100 hours of training on REO Allegiance and Property Management Systems· databases· Responsible for analyzing 160 agent BPO reports per month for accuracy and efficiency· Fulfilled administrative duties of answering phones, assembling PowerPoint presentations for· mid-level management· Executed at a 100% accurate and efficient level in property management systems, invoicing· and system reports· Maintained a high level of competence and multi-tasking skill which help lead to over 1900· real estate property sales