Molly Hendrix Email & Phone Number

Monroe, La

End to end management for the daily operation of large client driven business, to include but not limited to:Accounts Receivable / Accounts PayableBillingRecord Retention and Management.Sales / Customer Focus and RetentionVendor Management

Monroe, Louisiana

Relationship Management - Operations Unit Manager – Mortgage OfficerPrivate Banking Reporting, Correspondent Negotiated Transactions Reporting, Seller Relations Reporting, Bond and Private Investor Reporting, Document Procurement – Escalated Exception Processing, ACH Processing• Achieved 100% Overall Satisfaction on the Employee Satisfaction Survey for the 2nd time.

Monroe, Louisiana

Responsible for monitoring, tracking, disputing and distribution of department Quality Audits with focus on the Top 5 QA and Top 5 Subject Matter Expert Audit Errors in response to DOJ Audit action plan. Worked directly with Vendors for completion of deals and was directly responsible for developing and maintaining a relationship with highly sensitive area. 2013: Chain of Title – Monitoring and reporting operational statistics while applying strong analytical abilities. Compiling statistics and Reporting to SVP. Ability to meet deliverables in a high stress environment with critical timelines. • Revamped the assignment mailbox to foster smoother tracking and flow of escalated requests, which significantly decreased the number of escalations to Sr. Management.

Monroe, Louisiana

Operations Unit Manager – Mortgage Officer - Government Insuring – Data Entry, Lender Certification, Bond and Loan Review• Directly responsible for Implementation of Bond Loans to OPUS• Implemented processes and procedures to reduce volume and fees associated with outstanding Bond Loan documents, resulting in a decrease of 89% with an overall savings to the company of $18,000.• Achieved 91% overall satisfaction on VOE Voice of the Employee survey– best in the department.

Monroe, Louisisana

Lien Release Domestic Exceptions Processing• Selected by manager as point in the hWAMU and EMC integration, for National Post Closing- Direct Document Collection.• Reduced MERS TOS/TOB to all time low of <600.• Onboard/Training of CWA’s for 2nd and 3rd shifts, whereby achieving better than standard rate of 2% on quality.• Continued to serve as SME for DDC • Achieved a boost in morale with a team considered to be very dissatisfied, which resulted in an increase in production / decrease in exceptions by 10% in the first couple of months.

Monroe, Louisiana

Indirect Document Collections for Correspondent Reporting/Deerfield Reporting Direct Document Collections – Non-Prime CollectionsMortgage Electronic Registration System – MERS• Directly responsible for the enhancement of the unit reporting database. • I have consistently led my team to succeed in adverse conditions, resulting in a 63% decrease in the 1st quarter for outstanding exceptions exceeding the goal set for year end. • Directly responsible for mitigating risk by identifying 8,000 plus loans/exceptions, that had been deemed invalid at the custodian• Assisted Structured Finance on Due Diligence projects as needed.• Led project on 90 boxes of research documents, identified root cause to report to custody.• Led team on backlog of MERS notification of TOS/TOB – for Correspondent and Seller Relations.

Monroe, Louisiana

A single point of contact for Correspondent Negotiated Loan Transactions, bulk , flow and assignment of trade, directly reporting to senior management. Served as a liaison for assigned CNT Sellers, via direct contact through custodian, Records Center and CNT. • Received recognition for establishing sound relationships with the more challenging sellers, which led to the successful reduction in their outstanding portfolios.

Audited loan files against agency guidelines to include GNMA, FNMA and FHLMC.

Accounts ReceivableBilling Large Client BaseCross SellingMultiline PhoneSME for Office Staff and CustomersAssisted Technicians as neededDirectly responsible for the automation and use of computers, which was a gain in efficiency and a lift on the budget.

High School, Core Concepts

Education record