Molly Hoffman-Bricker Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

- Worked closely with business managers and data converters to implement and train new and existing business owners on COSTAR software remotely and on-site- Liase with business owners to customize new software installation, and change of ownership's Delivered front and back office training to new clients - Answered incoming calls and web tickets to provide technical and procedural assistance. - Worked directly with end users to identify issues, determine the cause, explain the steps to resolve the issue, and complete follow up documentation- Resolved level 1 IT requests, including troubleshooting networking, hardware, and remote desktop environments.

Austin, Texas Area

• Provided high-level customer service to students with inquiries about admissions, advising, counseling, and registration • Resolved issues with student applications and course registration • Assisted the Dean of Student Services in completing various projects, such as verifying student enrollment numbers and student engagement projects • Completed degree audits and reported graduation/transfer rates • Maintained compliance with the Family Educational Rights and Privacy Act • Liaison with Admissions and Records, Student Accessibility Services, International Student Office, Student Life, and Departmental Deans • Updated student records in Ellucian Colleague

Austin

• Attend various events as required, such as weddings and corporate parties • Provide coordination and planning on the day of • Handled set up and break down of equipment • Ensured guest satisfaction throughout event

Austin, Texas Area

• Reviewed and maintained original copies of meeting minutes and witness lists • Posted notices of public hearings, formal meetings, and work sessions for committees• Completed committee reports for bills voted out of committee • Ensured committees followed procedures and House rules • Fulfilled open records requests

Austin, Texas Area

• Trained poll workers for Early Voting and Election Day • Went to polling places to set up sites and provide technical and procedural assistance • Received training in Early Voting and Election Day procedures and laws • Performed quality checks to ensure sites had the correct signage and documents • Assisted voters with casting their ballots, determining registration eligibility, and completing forms

San Marcos

• Collected data about the downtown businesses • Used the collected data to prepare the annual report to the San Marcos City Council• Supported art initiatives and held events for local galleries • Determined how to revitalize downtown empty lots • Assigned to the Economic Vitality Committee, which worked with the advisory board to strengthen the economic base downtown

San Marcos

• Trained new employees • Handled transactions quickly and accurately• Provide customer service to restaurant guests • Ensure that service is consistent throughout meal • Resolve problems that may arise between customers and quality of food

San Antonio

• Answer phones responding to constituent concerns and opinions • Assisting with constituent casework • Aiding office staff with projects as needed • Accompanying the Congressman to events or staff to speak on his behalf • Finding and scheduling events for the Congressman to attend • Recording constituent casework and opinions on legislative issues

San Marcos

• Provided customers with knowledge about products• Handled monetary transactions • Inquired about preferences to determine best product • Signed customers up for emailing lists for upcoming promotions

Austin

• Attended to customers needs with fast and accurate service • Resolved disputes when orders were incorrect • Adhered to quality and expectation standards • Managed closing duties such as restocking items and doing a final money count

Austin

• Multitasked by having multiple customers throughout shift • Extensive knowledge of menu items • Often given positive reviews through customer comment cards

Bachelor’S Degree, Public Administration, 3.53

Activities and Societies: Pi Sigma Alpha - Political Science Honor SocietyCum Laude Dean's List - 2013, 2014, 2015, 2016

Associate Of Science - As, Computer Science