Molly Hoffmaster Email & Phone Number

Washington, Dc

I’ve worked for the legendary 9:30 Club and its associated venues in various capacities since 2017, primarily in merchandise and inventory roles. I currently provide logistical and operational support for major touring artists as they sell merchandise along their tour routes.- Essentially open, operate, and close down a different pop-up shop every day, from inventory and accounting to display infrastructure and sales tools.- Manage $20-120,000 in tour merchandise inventory and sales on a nightly basis, either solo or team setting. It’s a very fast-paced environment, serving 1000-6000 patrons over 4-6 hours with a lot of background distractions.- Lead account settlements between tour and venue management on a nightly basis, oversee tour merchandise inventory counts between load in and load out.- Previously managed a wide range of house merchandise inventory and order fulfillment for all four IMP venues and various company events.- Proficient with both front and back-end interfaces of various e-commerce platforms, including Shopify, Square, Ecwid, and atVenue.I’ve also developed a lot of soft skills and intangible values working among some of the most talented creatives in the business and world-class professionals in crowd management, security, hospitality, and more. Primarily speaking - - Ability to thrive in chaos, improvise, proactively identify and neutralize risks.- Attention to detail, planning for the unexpected, thinking outside the box.- Team work and hospitality accomplish more than mere technical prowess.

Washington, Dc

I managed logistical and on-site operations of a retail business as it grew from one store averaging around $30k daily sales, to two stores averaging around $60-70k daily sales each.- “Glue” between staff as they grew into new roles and spaces - ensuring smooth lines of communication and making sure everyone was equipped for success at all times.- Developed agile best practices and instituted company-wide policies and procedures around risk management, compliance and security issues, and scalable growth.- Instituted production overhauls and a quality assurance regime that drastically improved product quality and online ratings, while slashing labor budget and creating new revenue streams.- Built out warehouse infrastructure and an inventory management system for bulk supply storage in order to successfully evade costly COVID shipping delays.- Supported marketing department with the planning and execution of product launches, monthly outreach and industry events, and fundraisers with neighboring businesses.- Managed company website and e-commerce platform, including product photos, descriptions and price setting, inventory control, sales reporting, and overall site content.- Administrative duties included daily accounting, staffing and scheduling, human resources and professional development support, and liaising with business partners, vendors, building utilities, and contractors.

Washington D.C.

AFT is a national labor union serving 1.7 million educators nationwide and abroad. I joined the Executive Office as an Assistant to the President in the spring of 2018, just as the high pressure campaign season for national midterm elections took off. This was a highly interactive position, communicating with internal leadership and external partners across a wide range of projects and events.- Liaison between C-Suite and offices of high profile leaders in national and state politics, AFL-CIO operatives, business and non-profit CEOs, philanthropists, and more.- Coordinated with department heads, regional directors, and local stakeholders to book site visits, speaking engagements, political rallies, and other events across the country.- Developed and booked travel itineraries to support busy schedule of nation-wide appearances throughout hectic and high stakes campaign season.- Compiled daily briefings on union activities across all departments, regional/branch offices, projects and partnerships for executive leadership review.- Screened, researched, responded to or rerouted all incoming communications to President's office.Following the elections, I also worked with a cross-section of HR, Member Services, and IT staff on a wide-ranging project to overhaul, digitize, and streamline union services for members across the country.

Bethesda, Md

Blackstone is a boutique consulting firm that specializes in international banking laws and regulations. My work focused around identifying and preventing money laundering, sanctions evasion, terror financing, and similar financial crimes. Clients included 4 of the 10 biggest banks in the world, and my work affected operations across entire continents/regional blocs.- Developed and implemented policies, procedures, and best practices for top-down compliance with a web of conflicting international financial regulations.- Extensive gap analysis and identified resource requirements to repair antiquated SOPs, including client on/off boarding, risk assessments of business lines, SWIFT filter failures, technical and infrastructure deficiencies, and more.- Conducted training modules across client sites to enforce prescribed upgrades.- Performed technical audits to test compliance capabilities across business lines.- Extensive research on high-risk regions, industries, companies and individuals to expand published watch lists to include organizations and associates of PEPs and sanctioned entities.- Served as a primary liaison between foreign stakeholders and stateside regulators, technical consultants, and legal counsel - streamlining communication by translating technical jargon across parties.- Administrative duties included booking frequent travel arrangements (international and domestic), scheduling meetings, and implementing productivity tools to streamline communication across continents and time zones.

Alexandria, Va

GGS is an international strategic consulting firm that specializes in perception management, advocacy, nation building and development for foreign governments and NGOs.I attended events, hearings, meetings and other functions at embassies and on the Hill to report on developments, network with stakeholders, and advocate client interests.I also worked in a PR capacity drafting press releases, external memos, and publicity materials for company events and project developments, as well as contributions to an industry news aggregator.

College Park, Md

Special Projects Intern studying failure points in smuggling networks. My primary assignment was utilizing open source intelligence to unravel a series of intercepted trafficking networks, recording and analyzing characteristics of specific networks and the multifaceted relationships among actors, network structures, strategic behaviors, trends in evading detection, and countless other qualities.In addition to my research contributions, I helped the Project Managers develop and design the database used to code our research and made my first professional foray into the wonderful world of Excel.

College Park, Md