Molly Hogan Email & Phone Number

Milwaukee, Wisconsin, United States

• Develop a vision and strategy for how BMO’s North American Commercial Bank can best utilize its Customer Relationship Management (CRM) systems to benefit BMO’s employees and customers• Identify opportunities to partner with leaders and bankers to drive effectiveness and consistency in management and service delivery improving overall client experience• Directed and executed the successful integration of an acquired bank’s CRM into BMO Commercial’s Salesforce.com

Greater Milwaukee Area

• Professional women driven by community, connections, growth, and success. Our group meets monthly over lunch. Please let me know if you would like to attend as a guest or present a topic that helps our members reach their personal and/or professional goals during one of our scheduled meetings.• 412 reflects our commitment to our four pillars: community, connections, growth, and success, as well as our usual meeting time: 12:00 noon

Greater Milwaukee Area

• Build and execute strategies around customer experience, customer retention, and customer acquisition for BMO Harris Bank's U.S. Commercial Bank• Leverage customer feedback by using the Net Promoter Score system and other methods to prioritize and direct initiatives that impact our customers' loyalty to BMO Harris • NPS increased by 17% since 2017 and client responses to the survey increased by 80% since 2017• Coordinate projects and initiatives that have customer impact with Marketing, Communications, Risk, Compliance, Product, Operations, Treasury Management, Human Resources, and Training • Training and Communications Lead for BMO’s Payroll Protection Program (PPP) Forgiveness Process; developed and executed a strategy that produced communications and training utilized by more than 500 bankers and 24,000 clients with over $5B in PPP loans

Greater Milwaukee Area

• Support the development and execution of the multi-year Commercial Banking strategy to further drive and enhance financial performance• Work closely with members of the Commercial Banking Leadership Team to support their operating objectives and strategic initiatives, while coordinating with marketing, product, operations, risk, compliance and other functional groups to drive effective execution of the U.S. Commercial Bank strategy

Greater Milwaukee Area

• Specialized Commercial Banking - Focus on financing options and cash management solutions for large health systems, hospitals, not-for-profit organizations, and private physician's practices.• Completed Corporate Banking Development Program.

Greater Milwaukee Area

• Offered full service wealth management model with a team of trust, investment, and insurance specialists.• Managed relationships with high net worth individuals and families

Greater Milwaukee Area

• Youth volleyball development program and was a head coach and an assistant coach at various age levels (middle school and high school)• Formerly known as North Shore Milwaukee Volleyball Club

Greater Milwaukee Area

• Spent 14 months dedicated to a corporate-wide strategy project focused on maximizing shareholder value. Identified strengths and opportunities to maximize value throughout the corporation and assisted business line and regional leaders in business plan and strategy development.

Bachelor Of Business Administration, Finance

Activities and Societies: Bookstore Basketball Commisioner, Investment Club, Farley interhall sports

Education record

Transferred to University of Notre Dame after third semester

Education record

Activities and Societies: Varsity Volleyball, Pastoral Ministry Council, Yearbook Editor