• Communicate with a team of 5+ designers, vendors, and clients to ensure projects are delivered on time and within budget. • Identify, troubleshoot, and communicate project risks with design teams, clients, and vendors to mitigate issues. • Maintain updated project documentation, such as meeting notes, client feedback, invoices, etc. and regularly communicate updates with stakeholders. • Onboard and train all new hires on company policies and best practices, ensuring a welcoming and positive onboarding experience. • Develop client’s employee onboarding and training modules in Articulate 360 to enhance new hire training and employee learning and development.

As the Account Manager at a small business, I have the opportunity to wear many hats and develop new skills. Some of my daily duties include:• Coordinate and manage multiple projects from conception to completion• Create and manage production schedule and check-in with stakeholders to keep projects on track• Collaborate closely with graphic designers to track project progress and provide solutions to client requests• Train clients on basic WordPress and Squarespace knowledge, update client website content and plugins as needed• Organize project timesheets in Microsoft Excel for billing preparation• Set up client Microsoft Word letterhead template and Powerpoint template designs• Manage print and digital vendors to ensure products deliver to clients on schedule• Review graphic designer applicants and schedule interviews for Creative Director• Onboard new hires

Position held May - August 2015, December 2015 - January 2016, and June - August 2016• Coordinated project deliverables with team and client• Scheduled client meetings• Organized and tracked the office renovation budget and schedule• Coordinated installations with outside vendors• Posted job descriptions on job boards and social media websites• Assisted in the creation of Employee Handbook • Built skills in Adobe Illustrator, Photoshop, and Indesign to edit client business cards, conference brochures, and other various projects