As a recruiter at Amazon.com, I leveraged my niche recruiting certification and my data analysis skills to source, attract, and hire top talent for various leadership and support roles in multiple regions. I have over 2.5 years of experience in this position, specializing in high volume and language hiring, and managing and tracking internal and external postings.Prior to joining Amazon.com, I worked as a workflow analyst for four years, ensuring multiple customer service sites met service levels by planning, blending, and adjusting staffing and work mix. I also have over 12 years of experience in managing call center operations and customer service teams, improving productivity and reducing turnover. I am passionate about assisting individuals, leaders, and teams to meet and surpass corporate goals, and I excel at communication, collaboration, and problem-solving.