Leading a team of 50-60 staff responsible for assisting prospective students through interest, application, offer and acceptance. Simultaneously managing the Live Chat enquiry channel for the Monash University contact centre for prospective, current and past students.

- Coordinate and monitor office activities and operations to ensure efficiency and compliance to company policies.- Manage estimator diaries and coordinate all site inspection appointments.- Manage phone calls and correspondence – email, letters, packages and legal documents.- Support accounts and bookkeeping procedures.- Create and update records and databases for new jobs, suppliers, contractors and insurers.- Submit timely reports and prepare spreadsheets for business KPI tracking.- Track office supply inventory and order when required.

- Meet and greet visitors from a range of cultural, linguistically diverse and professional backgrounds.- Carry out reception duties as required – including answering and directing all incoming calls, managing business email accounts and face-to-face enquiries.- Establish customer needs and explain course offerings and benefits to them.- Assist with student enrolments, invoicing and receipting of related payments. - Assist with marketing and departmental projects as required.- Assist with all public program administration – including producing certificates, class lists, course materials, room set-up and clean-up, organizing seating and table configuration, catering, equipment hire and any other facilities requirements in liaison with consultants, client, suppliers and other relevant parties.- Liaising with Property & Leasing and external contractors to rectify maintenance, security or cleaning issues.- In depth knowledge of University policy and procedure.- Knowledge of and ability to efficiently navigate complex student databases, MS Word, Excel and Outlook.

- First point of contact for patron’s at large events – e.g. Royal Show, Clipsal 500, Big Day Out.- Handling money – taking payments and balancing tills- In depth knowledge of event and safety procedures- Coordinating team of WESLO Security Personnel at 2013, 2014 and 2015 Clipsal – approx. 30 people.- Required expert use of communications devices – radio transmitter, phones, email and CRM Database.- First point of contact for emergencies to direct to St. Johns, South Australian Police, or Clipsal Management- Worked under pressure in sometimes life threatening situations

- First point of contact for general enquiries from public via phone, in-person and email.- Knowledge of business policies and company procedures.- General office activities – filing, scanning, following up invoices, processing mail, binding.- Participate in team meetings and small office environment.