Managing a team of ER Workplace Concern Partners to ensure workplace concerns are handled in a fair and timely manner, and that appropriate actions are taken consistent with local legal requirements and Google policy.Ensure escalations are handled in a fair and timely manner and in line with local legal requirements.Coach and ensure the team provides pragmatic advice and counsel on a wide range of workplace concern challenges in the region.Support the development of employee relations capability among People Partners, Consultants and managers through coaching, education and training.Track, analyze and interpret employee relations metrics to provide insights on trends and opportunities.Leverage data, analysis and understanding of the business, provide thought partnership to identify Employee Relations trends to inform US Employee Relations strategy and execution.

Provide advice and counsel on general employee relations issues including performance management, disciplinary matters, leaves of absence, reasonable accommodations, reductions in force and other complex workplace and workforce planning matters. Investigate employee concerns regarding discrimination, harassment, retaliation, and other workplace conduct concerns and make recommendations for appropriate resolution in accordance with U.S. employment laws and to ensure consistency with company practice. Assess and document local best practices for investigations, reorganizations and performance management; maintain storage and access of this information for internal users; and ensure that U.S. based investigations are thorough and include: understanding of the allegations; appropriate interviews, analysis and documentation; and recommendations for conclusion and course of action.Provide project management coordination and guidance for HR Business Partners and managers on business reorganizations and assess risks and alternative options prior to coordinating approval with legal counsel. Provide training and guidance to HR Business Partners and managers regarding employee relations issues, investigations, reorganizations and managing performance, localizing existing training materials where applicable.

Developed and maintained close partnership with People Operations Communities of Expertise, People Partner (HRBP) org and the One Program Manager team, working to define and simplify processes for delivery of cyclical HR programs such as Performance Management, workforce planning and employee surveys. Led Global Business HR organization communications and engagement channels including a weekly curated newsletter and management of offsite, team meetings, All Hands and event planning and continued to iterate on these channels of communications by tracking data, participation, open rates and implementing regular feedback. Managed crisis response workstreams, stakeholder communications and execution of the Global Business Organization rotational program by pivoting and developing new alternatives and optimal opportunities for growth for participants and managers in response to the impact of COVID-19.Contributed to the Program Manager community, sharing best practices and opportunities to scale on HR programs across business units including content creation, talking points preparation and response tracking to questions posed during the bi-weekly organization-wide live forum led by the SVP of the Global Business Organization. Established and maintained a quarterly cadence of tracking and reporting on annual people plan objectives and goals, connected to both the Global Business Organization and People Ops overall annual objectives and goals.

Managed the office Culture Club including facilitating meetings, handling communications to 220 members, creating ongoing programming of 70+ events and allocating a $770,000 budget for site-wide activities. Lead or provided ongoing event planning, budget and resource support of office-wide events to enhance site pride and community managing up to $200,000 in budget, 5,000 employees in attendance, 100 event volunteers and external and internal vendors.Contributed event and operational support for the community affairs and internal communications teams on various high-profile guest visits, executive town halls, leadership forums and diversity-related trainings. Partnered with the Meatpacking Improvement Association to organize and host the third Neighborhood Night Out event, a two-night personalized tour event for 1100 employees that supports 65 local businesses, cultural institutions and historical sites.Consulted regularly with the VP of Investor Relations, Tech site lead, administrative assistants and real estate partners to create, shape and communicate a consistent and shared strategy for the NYC office culture through programs and events. Coordinated external program for employees to engage with and support local businesses and cultural institutions including monthly neighborhood tours around Manhattan, theatre outings and social events featuring artists, nonprofits, and over 60 restaurants.

Formative team member of Google's first International People Operations team focused on supporting the experience of global offices, convening cross-functional teams to solve problems and strengthening People Operations globally to enhance collaboration. Lead team communications by driving a comprehensive marketing strategy; drafted project briefs and proposals, memos to leadership, and created data visualizations and content for team website, global newsletters, infographics and presentations. Conducted analytical research, group studies and leadership interviews focused on global office design and effectiveness in 5 global offices to recommend new approaches to improve and enhance Google culture, career development and overall experience in remote offices. Provided in-depth HR support to 10 offices (Toronto, Waterloo, Montreal, Chicago, Austin, Buenos Aires, Sao Paulo, Belo Horizonte, Mexico City, Seattle and Kirkland) by consulting with employees during on-the-ground visits and presented high-level insights and recommendations via trip reports and white papers to cross-functional leadership for implementation. Nominated as the NYC People Operations to improve collaboration and community building; organized and facilitated the first leadership forums for directors and managers and three events for 200 employees to promote the function’s culture, network and internal mobility.

Provided ongoing support to Business Partners in administering people programs for the communications, policy, legal and finance organizations in 30 European countries including performance management, exit interviews, recognition and compensation, equity planning, investigations, learning & development, talent reviews, business restructuring, culture programs and diversity regularly communicating with central teams, managers, directors and all EMEA G&A employees. Maintained human resource information system records and compiled reports from databases for clients. Organized and facilitated personalized client programs, trainings, leadership summits and communications including a regional development speaker series, quarterly HR generalists meetings and function specific compensation, wellbeing and diversity sessions. Orchestrated the first industry diversity networking event for the Legal, Communications and Policy teams to support initiatives to build a robust staffing pipeline. Developed communication and promotion materials to internal stakeholders, drafted the briefings for keynote speakers, panelists and volunteers and managed logistics, registration and ongoing feedback and engagements for attendees.

Developed annual culture and events strategy alongside Vice President of People Operations and Culture Communications team.Coordinated major event productions, communications, content and marketing for five annual holiday and family events with up to $500,000 in budget, 3,000 employees and guests in attendance, and 150 event volunteers.Supported operations of Global Culture Clubs including facilitating meetings, creating and sharing content and building cross-functional network of culture advisers and leaders across offices.Led the planning and execution of the first combined Diversity, Culture and Social Responsibility Summit with 350 global attendees from 50 offices managing logistics, schedule and content, temporary workforce and vendors, communications and feedback reporting. Produced and carried out a comprehensive marketing and recognition plan for the social responsibility team to increase brand recognition by 80% in 12 months. Components included increasing membership and engagement of social media and revamping the team website.Directed creative ideation, concept development, logistics coordination and distribution of four new multimedia videos to promote the social responsibility team, volunteer and leadership opportunities at Google and the culture of giving.

Managed new hire orientation for all West Coast and visiting new hires and interns ensuring a smooth, positive and effective onboarding experience that inspired new employees and set them up for productivity in the workplace. Onboarded 6000+ employees and interns (~150 per week) and maintained an average facilitation score of 4.5/5.0. Led content revamp and launch of new orientation content and presentations collaborating with the communications, employment branding, learning and development and engineering teams to ensure an effective and consistent transition in all global hubs. Incorporated program and process flow improvements based on weekly survey feedback to include a comprehensive presentation for benefits and employee resources as well as interactive activities that focused on how to be productive, successful and “Googley” at work.

Developed relationships with clientele to expand long-term sales for the Georgetown and Short Hills stores along with the company overall through shopping experiences, promotions and customer service. Supported floor and stockroom management, inventory operations and store display teams. Recognized for top sales and service to the stores on a consistent basis via store and corporate newsletters and daily emails.

Spearheaded creative development, filming and post-production for a women at Google external marketing video including filming 15 women leaders about their experience in the technology industry. Final video was featured at youtube.com/DiversityatGoogle as part of a broader campaign to brand Google as the employer of choice for diverse talent. Supervised planning for “Sum of Google” celebrations managing a cross-functional volunteer committee of 25 Employee Resource Group members to customize and implement a week of diversity events in the New York and Mountain View, CA offices. Designed, analyzed and conducted career development focus groups and external research on industry best practices for developing female leadership to benchmark Google offerings and inform a proposal to build career development resources and an affinity network for women.

Promoted brand merchandise, seasonal new arrivals, upcoming events and student discount offers through advertisements, emails, flyers and social media. Planned private store events for students and organizations at the Georgetown J.Crew store through coordination with the store director, corporate special events assistant and on-campus social and charity groups.

Reported directly to the Senior Vice-President helping to create, shape and administer the new global mobility and flexibility platform and consulted with cross-functional partners in human resources, finance and legal to coordinate mobility support.Created employee communication and reference manuals for all BBH domestic and international offices through collaboration with various enterprise systems and business continuity planning managers in multiple locations.Evaluated and modified internal website with information on new mobility policies, research and business models.Developed an online library of support materials for managers and staff to support virtual work. Provided coverage answering and screening calls, managing meetings and interview schedules and responding to general inquiries and assisting with various projects and administrative duties.