Molly Mullis Email & Phone Number

Contact patients whose accounts (single accounts with balances over $200 but less than $10,000, multiple tied accounts with balances under $20,000) have been turned over to collections from CHS hospitals. Work with patients to resolve their balances by collecting payments in full, setting up payment arrangements, or reaching settlement agreements in accordance with specific hospital guidelines.Obtain and verify necessary insurance information. Identify accounts that need to be placed with the insurance department for further action, such as workers' compensation claims, liability claims, or medical insurance that has not yet been billed. Analyze each account for potential insurance or billing issues to ensure accurate resolution.Consistently meet monthly collection goals. Accurately document all interactions and actions taken on each account.Utilize systems and tools such as FACS, HMS, Citrix, Cerner, Passport, and Accurint for managing patient accounts, verifying insurance information, and documenting interactions and actions taken on each account.Process payments for patients using Evoke (formerly known as RevSprings).Build and maintain payment arrangements, insurance, and litigation files monthly to ensure a steady increase in total collections.Accurately code each account to reflect its status and ensure it populates in the correct queue for future actions.Conduct skip-tracing to locate patients' correct demographics and places of employment when necessary to pursue litigation.Provide excellent customer service by addressing patient inquiries and concerns, and offering solutions to help them manage their financial obligations.Ensure all activities comply with FDCPA guidelines and other relevant regulations.Collaborate with team members and other departments to resolve complex cases and improve overall collection processes.

Murfreesboro, Tennessee, United States

Managed front desk operations by answering telephone inquiries, scheduling and confirming patient appointments, and creating new patient files.Coordinated with dental staff to ensure smooth office operations and efficient patient flow.Utilized Eaglesoft for scheduling, billing, and record-keeping.Verified insurance policies, managed billing claims, and ensured accurate and timely submission to insurance companies. Posted insurance payments and Explanation of Benefits (EOBs) to patient accounts.Built strong relationships with patients, ensuring a positive experience and addressing any concerns or questions they had about their treatments or billing.Effectively communicated different treatment plan options to patients, assisting them in determining the best fit for their individual needs.Provided financial counseling to patients, helping them understand their insurance benefits and payment options.Maintained accurate records by running end-of-day and end-of-month reports to ensure precise tracking of all appointment activities.Conducted insurance verification and pre-authorization for dental procedures.Ensured compliance with healthcare regulations and HIPAA privacy laws.

Antioch, Tennessee, United States

Contacted patients with outstanding balances (single accounts over $200 but less than $10,000, multiple tied accounts under $20,000) from CHS hospitals that had been turned over to collections. Worked with patients to resolve their balances by collecting payments in full, setting up payment arrangements, or reaching settlement agreements in accordance with specific hospital guidelines.Obtained and verified necessary insurance information. Identified accounts that needed to be placed with the insurance department for further action, such as workers' compensation claims, liability claims, or medical insurance that had not yet been billed. Analyzed each account for potential insurance or billing issues to ensure accurate resolution.Consistently met monthly collection goals. Accurately documented all interactions and actions taken on each account.Utilized systems and tools such as FACS, HMS, Citrix, Cerner, Passport, and Accurint for managing patient accounts, verifying insurance information, and documenting interactions and actions taken on each account.Processed payments for patients using RevSprings.Built and maintained payment arrangements, insurance, and litigation files monthly to ensure a steady increase in total collections.Accurately coded each account to reflect its status and ensured it populated in the correct queue for future actions.Conducted skip-tracing to locate patients' correct demographics and places of employment when necessary to pursue litigation.Provided excellent customer service by addressing patient inquiries and concerns, and offering solutions to help them manage their financial obligations.Ensured all activities complied with FDCPA guidelines and other relevant regulations.Collaborated with team members and other departments to resolve complex cases and improve overall collection processes.