Program Optimization Specialist focusing on patient financing, business development, and market expansion

• Client-facing project management and implementation oversight of regulatory solutions for Professional Electronic Health Record product for a portfolio of ~160 projects simultaneously and continuously.• Deployed preliminary troubleshooting techniques for implementation related technical configuration issues.• Maintained up-to-date and thorough documentation of project deliverables, client communications, and external client/third party partner interactions.• Expanded self-taught expertise and knowledge base on composition of complex IT infrastructure relating to healthcare systems, Data Warehouses, data migrations and conversions, SQL queries and debugging, and server risk assessments.• Served as dedicated client resource and subject matter expert on healthcare regulatory compliance requirements to clients.• Initiated creation and re-design of team-wide standard operating procedures, project methodology, with my contribution resulting in increased team performance and revenue metrics. • Coordinated with global teams for all aspects of project from client communication, technical implementation, functional training, and more. • Assisted sales team in lead generation, sales follow-up, and lead prospecting existing and new client base. • Advanced proficiency in Microsoft Suite, Clarity PPM, SalesForce/CRM, and Oracle.• Selected for and completed Allscripts Graduate Training Program over the course of 12 months by participating in symposiums, group discussion with executive management, e-learning, and training seminars such as Crucial Conversation, 7 Habits of Highly Effective People, DiSC Assessment, Emotional Intelligence 2.0, Millennials in the Workplace, and StrengthsFinder.

• Developed slide decks, spreadsheets, graphics, and analysis portfolios for marketing analytics, market research, large group sales, product development, and business strategy SBUs relating to:• Social media and web analytics• Tracking CareFirst’s footprint, visitor behaviors, activities, clicks, on our web pages and social media.• Competitive intelligence for key interests such as public and private health payers in our region, care delivery, industry innovations, new health care technologies, mergers and acquisitions.• Enrollment forecasting of members on the individual, small, medium, and large group scale. • Identified target markets, demographics, and geographic regions for creating consumer outreach strategies.• Utilized new advertising tracking technologies, consumer behavior analytics, reporting, and research measures such as Neustar’s ElementOne and PlatformOne integrated marketing platforms, Webtrends Analytics 10, Brandwatch, Competiscan, SalesForce, and Forrester Research.• Efforts resulted in creating accurate consumer demography, geography, behavior trends, defining the competitive landscape, and tracking social media/web presence. • Provided post-deployment analysis presentations of data results.• Evaluated campaign advertising success using industry-standard metrics including views, clicks, and user engagement.• Advanced and adept proficiency in Microsoft Office suite.

• Provide thorough and detail-oriented multi-weekly tours to prospective students and their families.• Active responsibilities included upholding and conveying the best characteristics and traditions of the university.• Other obligations included representing the university at open house and accepted students’ day functions.