● Founded and operate an independent administrative support business● Develop and execute social media marketing strategies for clients in diverse industries● Leveraged social media platforms to establish an online presence, engaging with targetaudiences and promoting the business effectively while analyzing performance metrics● Demonstrate strong entrepreneurial skills, successfully managing all aspects of thebusiness, including client acquisition, project management, and financial administration● Work closely with clients to understand their needs and provide personalized services● Communicate with clients on a regular basis to provide updates and maintain strongrelationships

● Managed a team of Care Management associates, providing leadership, guidance, andsupport to ensure team effectiveness and performance improvement● Developed and implemented new processes and procedures to enhance efficiency andquality of care management operations● Conducted comprehensive training sessions for company staff on care managementprotocols, best practices, and system utilization● Facilitated interdepartmental communication and collaboration to optimize carecoordination and outcomes for clients

- Manage a content pipeline by maintaining social calendars, sourcing quality UGC, gathering assets from internal and external partners, developing creative assets, and crafting copy specific to each brand and platform- Manage multiple social media accounts for multiple CPG brands- Influencer relationships across a variety of - Identify and partner with influencers to promote the company's products on social media.- Develop creative influencer campaigns and manage relationships with influencers to ensure content is aligned with the brand's values and goals, additionally measuring the success of influencer campaigns and reporting on ROI to the marketing team.- Using social media marketing tools to create and maintain the company’s brand- Working with marketing professionals to develop social media marketing campaigns- Interacting with customers and other stakeholders via the company’s social media accounts- Analyzing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements- Researching social media trends and informing management of changes that are relevant to the company’s marketing activities- Identifying key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares or likes, and measuring a campaign’s performance against the KPIsSystems + Software used:- Monday.com- Canva- Airtable- GRIN

• Manage total Walmart.com product listings for Innerwear and Activewear across all HBI BrandsResponsibilities including: product title, short/long copy, feature bullets, and imagery standards• Deliver on peak levels of item setup, reaching 1000 UPC setups monthly• Manage continuous ecommerce product page audits, including copy consistency and quality, image accuracy, in-stock accuracy. Report back to Sales Manager, and identify implementation strategy to update listings.• Manage all Photoshop needs across total Walmart.com HBI portfolio, including: cropping, shading, removing unnecessary package attributes (hangtag, size), creation of bundle pack imagery, image file naming, and uploading• Develop and manage prioritization tracker based on new/updated product flow, manage weekly category level meetings with Sales leads to update/reprioritize against urgent/timely needs

• Compiles, tracks, and trends performance data for various aspects of the agency, including Senior Management• Project Management for agency – using Excel, Asana, and Trello• Identifies and develops data quality improvement techniques and processes• Generates, distributes, and maintains monthly survey data• Works closely with leadership to plan and implement all quality improvement projects• Create monthly Compliance & Quality Newsletter• Chairs the Quality Council Committee and serves on Policies & Procedures Committee

• Promoted through a series of increasingly responsible positions. Report to Director of Training & Development.• Partner with insurance companies to obtain the best benefits for our clients, understanding the intricacies of commercial, Medicare, and Medicaid policies for wound care and incontinence supplies.• Manage QA team (direct reports) to ensure patient file accuracy, data integrity, and protocol adherence; team audits 500+ daily patient files. Conduct weekly training courses – including creating curriculum and lesson plans for each course within program.• Manage multiple concurrent projects, consistently achieving timely milestones. Cultivate patient, clinician, and product vendor relationships. Interview, hire and train employees. • Manage Patient Satisfaction Survey Program; exceeding monthly goals and communicating data to Compliance department.• Serve on Compliance Committee.

• Promoted through a series of increasingly responsible positions. Report to VP of Operations.• Led teams of 10-14 as Client Care Coordinator (prior to 3rd promotion). Conducted numerous interviews.• Manage multiple concurrent projects, consistently achieving timely milestones. Cultivate patient, clinician, and product vendor relationships. Interview, hire and train employees. • Exceeds monthly goals set by VP of Operations• Consistently meet/exceeded performance goals in fast-paced deadline-oriented environments. Collaborate extensively with cross-functional employees.