Currently working in a busy and challenging role of performance and budgeting management in an administrative department. Dedicated and open to expanding my knowledge and experience in this vast field of performance management as it is the backbone of every department. Responsible for formulating annual departmental work plans for organization of activities in the coming financial year, drafting annual budget and expected expenditures, formulating procurement plans, monitoring day-to-day elements and providing evidence, supervision of lower cadre staff, organizing minuted meetings with service providers, ensuring adherence to ISO 2015 certification on behalf of the department, handling matters audit(external and internal) and supervision of running contracts.Key Strengths include:-Diligent, Hardworking, Innovative, and Collaborative.-Attentive to detail-Critical thinker-Excellent reporting and presentation skills.-Strong Team Management and leadership skills including strong training and coaching skills.

Whatever I do, whatever role I serve in, I would like everyone's experience of and interaction with me – to be one where they get to feel loved, heard, and like they matter but above all positively memorable. I am a customer service executive with over 9 years of experience in a challenging customer-handling environment. Passionate about providing a wholesome customer experience to our internal and external stakeholders as they interact with the organization in their day-to-day. I have built a track record for exceeding customer expectations on a consistent basis while under pressure.In 2020, I was appointed to be the corporate brand ambassador for GDC which meant my roles were expanded to those such as improving company brand awareness and image. Being the 'face' of the organization means I am responsible for establishing and maintaining networks with the local communities in which we operate, as well as propagating a positive brand image through activities such as social media campaigns and corporate social responsibility (CSR) activities i.e donations. This role has enabled me to acquire great interpersonal skills and acquire networks that have grown me both professionally and personally.Duties and Responsibilities included:-Handling stakeholder communication and updating the complaints register upon need.-Innovated new policies that contributed to a significant improvement in customer satisfaction. -Oversaw the procurement process of front office uniforms.-Submitted monthly progress reports.-Oversaw the rollout and completion of the bi-annual customer service survey.-Supervised & mentored junior staff & interns – assessment and program follow-up, time management, and report writing. Key Achievements.- Got recognition as ‘employee of the month’ in 2019 for performing my duties in an exemplary manner.When I’m not working in customer service, I enjoy running my online business that solely focuses on the sale of organic shea butter products.