Molly Rushing Email & Phone Number

Longmont, Co, Us

Expertly navigated pipeline of 300+ pre-PTO accounts at any-given time, coordinating with internal departments & external vendors to ensure successful completion of tasksEnsured AHJ compliance when executing projects across multiple regions throughout 21 statesProvided direction, guidance & support to team members throughout the duration of projectsIntegrated customer feedback to continuously improve service delivery processes & proceduresProduced thorough reports of project activities & identified next steps by reviewing objectives & schedules

Managed post-PTO cases involving PV component failure & home damage reviews, proposals for resolutions & quotes for (including comprehensive analysis of site audits & roof structures)Resolved customer complaints in a professional manner while remaining empathetic to their concerns Developed & implemented SLA policies to ensure quality & timely service from build partners

Navigated install-related concerns & case management quickly & efficientlyResolved escalated partner inquiries concerning billing disputes or account status updatesManaged build partner & subcontractor relationships while enforcing SLAs & SOPs

Monitored Residential PV Systems & performed remote troubleshooting when issues aroseProvided customers & field service with accurate estimates for repair costs based on equipment needs Scheduled & mapped out routes for Service Appointments

Provided customer support with product & service transactions, and government incentive applicationsSupported realtors, current, & prospective customers through the Service Transfer ProcessMediated contract interpretation when disputes arose between parties involved