Molly Schofield Email & Phone Number

Andover, Gb

Within this position i played a crucial role in overseeing daily operations, ensuring a seamless customer experience, and maintaining high service standards. My responsibilities included managing staff schedules, supervising team members, and providing guidance to ensure efficient service and high-quality product offerings. I worked closely with the higher management to implement operational strategies, address any issues promptly, and drive team performance. Additionally, I handled inventory management, supplier relations, and assist in financial tasks such as budgeting and sales analysis, all while fostering a welcoming and positive environment for both customers and staff.

Andover, England, United Kingdom

Andover, England, United Kingdom

In this role, the primary responsibility involved supporting both new and existing customers with their insurance inquiries, assisting them in finding suitable products and solutions tailored to their needs. A key aspect of the job was ensuring compliance with Financial Conduct Authority (FCA) regulations during all interactions. The role also required proactive engagement with clients to identify opportunities for up-selling, customising insurance solutions to meet their changing needs. Additional duties included editing and updating policies to ensure accuracy, processing policy cancellations, and handling customer complaints to maintain high satisfaction levels. The position also involved continuous upskilling across various areas, including customer service, sales, cancellations, and finance.