Experienced Client Liaison with a demonstrated history of working in the international medical and security assistance industry, predominantly in the tech sector. Skilled in verbal and written (both internal and external) communications, gap analysis, crisis management, product management, and policy writing/implementing with focus in Global Security. Committed to insuring strong relationships between vendors and clients, including the success of all delivered products. Strong support professional with a B.A. Honors Degree focused in Political Science and English from University of Delaware, as well as a Graduate Certificate in Publishing from Columbia University. I believe a great part of the success of any service or product is largely dependent on how the customer is supported throughout the purchase journey and post-sale, and it has been my goal to provide my clients or business associates with exceptional service across the positions I have worked in. For example, in my early days as an educator teaching English as a second language, my aim was to deliver lessons in a fun and engaging manner to develop their interest and love for the language.Similarly, in my current role as a Global Travel Safety Specialist / Client Liaison, it has been my goal to ensure all the customers I engage with not only develop a positive perception of the brand and its services and products but also acquire the knowledge to make full utilization of the product/service they have purchased. I aim to build my career in this field and amplify the brand building initiatives and growth of the companies I work with by ensuring a positive customer experience.Outside of work, I find massive joy through cooking, grilling, gardening, exploring new places, and learning from others. Currently I am studying American Sign Language.I would love to connect with other industry professionals--you can also write to me at simonsmollye@gmail.com to know more about my work!