Molly Simons Email & Phone Number

Remote

San Francisco, California

I am assigned to Meta's Travel Safety Team as a contingent worker to oversee all International SOS products and services by advising clients on best practices and providing end-to-end client service delivery comprising of implementation, utilization, troubleshooting, and cross-functional uses. And I also interface with Meta’s leadership to recommend digital enhancements for new products under development and partner with Global Security Communications team to build creative and easy-to-understand messages about new products and launch schedule for employees and provide suggestions to enhance services in ongoing partnership with Meta based on case examples. Some significant achievements in this role:● Participated actively as speaker in webinars and client-focused panels hosted by both Meta and International SOS.● Generated an increase in revenue for ISOS by identifying sales opportunities across business functions within Meta and collaborating with ISOS Account Management team to pitch solutions.● Reduced spends for Meta in ad hoc invoicing by closely monitoring assistance case activity and interfacing with broker team to negotiate with travel insurance companies.● Mentored and oversaw other ISOS Client Liaison Officers, Travel Risk Advisors, and other Client Engagement Executives.

Greater Philadelphia Area

As a Customer Service Executive with International SOS, I managed the desk of high touch clients, provided support for white glove medical and security response, and organized round-the-clock medical and security crisis response team when needed.Few significant achievements in this role:● Partnered with Operations Management team to develop and direct High Touch Client desk for Operations department platform.● Collaborated with Account Management team to create and develop current position @ Meta aimed at enhancing client safety standards and processes.

Seoul, South Korea

I taught English as second language to students across ages three to 13 by creating and implementing clear classroom plans and group objectives, setting actionable and measurable goals. I also introduced creative and diverse hands-on methods of learning to overcome language barriers while ensuring classroom sessions were engaging and informative. Key achievement in this role:● Promoted to management teacher position within completing one year of service, encouraged by management to continue with organization even after completion of contract.

Washington D.C. Metro Area

• Attend and staff Congressman Carney at community meetings, business visits, and interviews.• Assist staff with constituent requests, including summarizing case information and distributing to appropriate staff members, sending out privacy release forms, drafting letters on behalf of Congressman Carney to federal agencies asking for their assistance.• Assist with press responsibilities, including drafting mediaadvisories and press releases, tracking the Congressman’s print and online media presence, and helping to update the office social media sites.• Drafting letters to constituents upon requesto Eagle Scout letterso Greetings and congratulationso Letters of recommendation/support* Assist with policy research as appropriate

Responsibilities included: Meeting once a week with assigned group to facilitate course discussion and relate class material to personal lives, mentoring a group of ten students, meeting with the professor to discuss curriculum and progress of students, as well as distributing and grading all testing material.

Bachelor Of Arts (B.A.), English Language And Literature, General And Political Science

B.A. Honors Degree, Political Science And English

Columbia Publishing Course, Adult And Children Book And Magazine Publishing