Molly Stevens

Molly Stevens Email and Phone Number

Sales Market Leader @ Allstate | Property & Casualty Insurance @ Allstate
4C - 3rd Floor, IT & ITES SEZ, SP Infocity, Pune - Saswad Road, Fursungi, Pune, Maharashtra 412308, India
Molly Stevens's Location
Myrtle Beach, South Carolina, United States, United States
Molly Stevens's Contact Details

Molly Stevens personal email

n/a
About Molly Stevens

Passionate about people as they are the driving force of a success. Whether it's leading people to help unlock their potential for development or working on projects to enhance customer experience. Having a strong background in people management, I complimented those innate qualities with earning my MBA to enhance my skills around business management. Focusing on profitability without sacrificing quality has been a significant focus and accomplishment. Shifting with customer's preferences of being digitally obsessed, I have propelled my company's chat department to be a leader in customer satisfaction while constantly trying ways to raise the bar. I am a transformational leader with a protagonist personality as I am a natural helper. My ethical lens inventory is mid sensibility and mild autonomy as I am a fair person and will do what is for the greater good as I have hints of altruism.

Molly Stevens's Current Company Details
Allstate

Allstate

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Sales Market Leader @ Allstate | Property & Casualty Insurance
4C - 3rd Floor, IT & ITES SEZ, SP Infocity, Pune - Saswad Road, Fursungi, Pune, Maharashtra 412308, India
Website:
allstate.com
Employees:
501
Company phone:
+1 417-501-4357
Company email:
communitycare@allstate.com
Molly Stevens Work Experience Details
  • Allstate
    Sales Market Leader
    Allstate Jun 2020 - Present
    Northbrook, Il, Us
    Esurance merged with Allstate in June 2020. I then joined the Allstate Sales Chat Team. Hired, trained, and managed sales agents. Closely worked with the quality assurance team to have a tailored audit for chats and hold agents accountable.I am very good at taking a new concept or department and bringing it to fruition. The department has drastically changed in the last year and I have led the way in making improvements in processes, performance targets, and agent coaching. This has helped Allstate begin to achieve it's goal of dominating the digital market as we have tripled the web sales and conversion each quarter while still having a 90% Customer satisfaction score.
  • Esurance
    Assistant Manager
    Esurance Aug 2018 - Jun 2020
    San Francisco, Ca, Us
    Managed the chat and social media department. Worked closely with the e-commerce team as I provided feedback on customer's experience for quoting, purchasing, and servicing their policy. Many web and mobile app features were modified and enhanced which increased company profitability as customers were able to self-service easier and not make high contacts to the contact center.
  • Esurance
    Performance Coach
    Esurance Sep 2015 - Aug 2018
    San Francisco, Ca, Us
    Helped create and train all sales leaders on Coaching For Success framework. Also developed platform for tracking, documentation, and reporting. Coached division leaders and front line managers as we partnered to increase their individual and team performance. Worked on numerous projects as the subject matter expert. Major project was enhancing the entire auto product and customer and agent quote and purchase flow. This project had an agile format.
  • Esurance
    Assistant Sales Manager
    Esurance 2014 - 2015
    San Francisco, Ca, Us
  • Esurance
    Sales Agent
    Esurance Sep 2013 - Sep 2014
    San Francisco, Ca, Us

Molly Stevens Skills

Leadership Public Speaking Sales Team Building Training

Molly Stevens Education Details

  • Capella University
    Capella University
    Clinical Psychology
  • Western Governors University
    Western Governors University
    Master Of Business Administration - Mba
  • Bond University
    Bond University
    Psychology
  • Augustana College
    Augustana College
    Psychology

Frequently Asked Questions about Molly Stevens

What company does Molly Stevens work for?

Molly Stevens works for Allstate

What is Molly Stevens's role at the current company?

Molly Stevens's current role is Sales Market Leader @ Allstate | Property & Casualty Insurance.

What is Molly Stevens's email address?

Molly Stevens's email address is ms****@****nce.com

What schools did Molly Stevens attend?

Molly Stevens attended Capella University, Western Governors University, Bond University, Augustana College.

What skills is Molly Stevens known for?

Molly Stevens has skills like Leadership, Public Speaking, Sales, Team Building, Training.

Who are Molly Stevens's colleagues?

Molly Stevens's colleagues are Troy Gross, Mba, Bryndee Black, Benjamin Phillabaum, Ed Brice, Amber Blakeley, Raina Butler, Rachel Whitehorn.

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