Team Leadership and Development• Managed a remote team of 10 Onboarding Analysts and was directly responsible for training, coaching, and performance management• Conducted formal and informal performance assessments and created performance goals and professional development opportunitiesOperations Management• Reversed declining internal and client SLA and KPI metrics• Oversaw IC and C2C Onboarding for Fortune 500 CompaniesProcess Optimization and Compliance• Optimized HRIS and CRM workflows and setup daily reporting• Ensured contractual and legal compliance by implementing SOPs, conducting compliance audits, and creating ongoing learning

HR Operational Management• Led HR data migration for 4 mergers and acquisitions and facilitated on-site trainings to review culture, handbook, and benefits changes• Managed HRIS and conducted audits following SOX requirements• Submitted unemployment paperwork, garnishment forms, and OSHA reportsTeam Supervising and Training• Supervised a team of 5 Onboarding Specialists and the onboarding process for 250+ employees monthly• Conducted trainings for recruiting and local management teams to ensure legal compliance during the hiring processEmployee Relations and Diversity & Inclusion Initiatives• Collaborated with local management to address employee relations issues, including problems with attendance and wage• Developed programs for Diversity and Inclusion, Female Design Consultant Mentorship, and Employee EngagementEmployee Onboarding • Led the pre-employment process, including conducting background checks, physical examinations, and drug screenings• Created and conducted an on-site first day orientation program• Reviewed weekly new hire survey results and implemented changes to improve onboarding and recruiting experiences

Software Optimization • Streamlined software systems to work efficiently for the HR team including Salesforce and Paycom• Oversaw the launch and transition from previous communications system to Workplace• Led transition to new background check and occupational health vendor to optimize overall onboarding efficiencyEmployee Onboarding• Led the pre-employment process for new hires, including coordinating background checks, physical examinations, and drug screenings• Conducted orientation classes, including reviewing I-9 documentation and mandatory trainings • Reviewed weekly new hires survey results and implemented new processes to help improve the onboarding and recruiting experiences• Trained and supported HR Onboarding AdministratorsHR Compliance and Communication• Spearheaded a local income tax investigation and initiated compliant practices • Submitted unemployment paperwork, garnishment forms, and OSHA reports• Acted as liaison between Training, Recruiting, and HR to build hiring schedules and to oversee inter-team communication

Recruitment• Sourced candidates through Workpop and Indeed• Conducted new hire interviews and guided candidates through onboarding requirements• Assisted in developing recruiting goals and strategies to eliminate use of a staffing agenciesScheduling and Budgeting• Strategically scheduled over 300 front of house employees and confirmed staffing needs were fulfilled within budget requirementsEmployee Engagement• Created an employee birthday appreciation program • Organized team bonding events