Develop and execute strategic plans for global projects aligned with the organization's objectives and growth strategyBuild and maintain relationships with global internal and external key stakeholders to ensure alignment and successful project outcomesContinuously evaluate and optimize the implementation processes to enhance efficiency, quality and client satisfactionMonitor performance metric and KPIs to track progress, identify areas for improvement, and report on project status to senior leadership

Responsible for the definition, development, rollout and effective management of strategic plans that drive quality client onboarding, first year client experience, professional services for existing clients, and revenue growth Assist with establishment of team goals across all teams/tiers, and effective measuring/communicating of performance against established goals to drive continuous improvement in delivering services to the client Provide support and guidance to the sales organization regarding processes and procedures as well as participating in the sales process for new client opportunities Develop a strong team of leaders by providing coaching and appropriate development opportunities for direct reports

Manage performance and retention of 13 direct reports through consistent metric reviews and reportingProvide call and strategy coaching to ensure high value customer communication, enhance productivity and focus on employee growth and advancement Lead weekly onboarding portfolio reviews with the team to ensure onboarding throughput, and serve as a point of escalation to deliver a positive customer experienceCollaborate with sales and renewals teams to ensure a smooth customer journey for clients

Coached, mentored and trained 9 direct reports on the Implementation team to be an integral part in executing and owning of all phases within the customer journeyTracked team KPIs to provide transparency into the team's success, and identified initiatives to address areas of opportunity for improvementDemonstrated urgency and accountability for launch results and executed on high level or high profile issues to resolutionPlanned and executed new strategies for the teamDeveloped product video training library to be used as a customer resourceBuilt weekly email series for the revenue team to further develop knowledge of the product Effectively strategized and communicated with third party partners to diagnose issues and find resolutionsServed as solutions consultant pre-sales to help answer technical product questions by providing customers with workaround solutions

Lead training and implementations for small and large scale clients Conducted trainings using web-based conferencing toolsResponsible for managing multiple clients at onceAssisted in the building and publishing of customer career site pages

Lead training and implementations for small and large scale clientsResponsibility for managing multiple clients and conducted trainings using web-based conferencing toolsResponsible for managing multiple clients at onceAssisted in the building and publishing of customer career site pagesIdentified as the team lead to manage career site queue, workload assignments and training of new team membersMentored new hires

Lead training and implementations for small to large scale clientsConducted trainings and follow ups for our newest users on our platform using web-based conferencing toolsAssisted in customizing new accounts while simultaneously teaching the user how to do it themselvesResponsible for managing multiple clients at onceAssisted in the building and publishing of Career Site Plus pages for clients using Atom Worked closely with sales team to scope out implementation plans Sought potential areas for the Customer Success Managers to upsell Took a leadership role in the roll out of a new product release for both internal and external customers

Respond to order status requestsCommunicate fulfillment issues to eCommerce Product ManagerWork with Engineering and Product teams to identify and resolve technical issuesLog and manage customer cases to successful completionContinuously build and add to the Hireology Knowledge Base Run SQL queries for customer reportingCreate Jira cards for defects and enhancements to application Run training for sales team on productKeep case response times under one hour Conduct product training for new hires during orientation Provide superior customer service skills on a daily basis

Responsible for all aspects of fulfillment for all job boards, tests, assessments, SkillSurveys, and background checksWork closely with the operations and account management teams to ensure all fulfillment is taken care of within a 24-hour period following receipt of the orderMaintaining the fulfillment Salesforce queueWork with billing and account managers to ensure all bulk orders are accounted for

Interacted with customers to meet their needs and maintained a strong knowledge of current sales, promotions and store policies Additional responsibilities include open and close of the store, inventory assistance, and end of day reconciliation procedures

Provided a safe and developmentally appropriate Preschool for All Program in accordance with all relevant regulatory practices and proceduresPlanned and implemented daily lesson plans to meet the physical, emotional, intellectual, and social needs of the studentsSuccessfully completed a program evaluation conducted by the Illinois State Board of Education in October 2013Utilized strategies to engage and accommodate a diverse group of students including at risk children Encouraged parental involvement and provided ongoing feedback Conducted screenings at beginning and end of program to document student progress over the year

Performed research to identify potential customers to market the company’s Human Resources software application Worked in the Salesforce.com platformMade outbound marketing calls to maximize ROI from trade shows

Performed research to identify potential customers to market the company’s Human Resources software application Worked in the Salesforce.com platformMade outbound marketing calls to maximize ROI from trade shows

Documented standard operating procedures for the registration, access, charge capture, and coding departments of Revenue CycleEdited the organization’s master fee schedule for all clinical departments of the organization

Participated in a large and highly visible project to transition to an electronic charge interface which included detail review of charge codes and manual entry of dataCalled referring physician offices to verify and update contact information needed to populate a referring physician database