- Targeted, identified and sold OpenTable products to restaurants within my territory- Nurtured and built upon existing relationships with top and elite restaurants to serve as a trusted advisor to my market’s client base- Educated operators about trends in the industry and offered a rare insight- Challenged customers to think differently about their business- Strategically overcame objections and competition- Generated business plans to define selling strategies and tactics- Met monthly and quarterly acquisition and revenue targets- Used Salesforce to run territory, stay organized, forecast sales activity, and process contracts- Closed and processed contracts and maintained a high standard of organization and data integrity- Collaborate cross-functionally and within your immediate team to drive growth- Stayed up to date and adapted to ongoing product, marketing and technology developments within the company

- Nurtured and built upon existing high-level relationships to serve as a trusted advisor to restaurants- Acted as an advocate for restaurant customers and resolved cross-functional issues- Acted as the high-level point of contact for restaurant customer concerns- Assisted restaurant management with configuration to optimise reservation flow- Understand customer needs and identified sales opportunities to upsell Marketing assets to restaurants.- Achieved company goals and sales objectives set quarterly- Completed detailed report templates on the installation for Technical Support staff at OpenTable- Helped customers with website set up and layout with software integrations and design- Tracked meeting activity and organized monthly meetings & QBRs with key customers- Worked with the Marketing team to help design and implement restaurant-specific marketing programs and drive participation in promotional programs- Captured feedback from restaurants to suggest feature and functionality requirements for product upgrades- Educated operators about trends in the industry and offer rare insight- Lead restaurant retention rate; aided in the re-signing of customers with expired contracts

Operations: -Supported owner in operational improvements, resolving day-to-day issues for exceptional customer service.-Oversaw Advancement of live shows at Ophelia's Electric Soapbox including: Poster design, street team distribution, Ad creation for local marketing, Oversaw all artist Rider's for band requirements, Payouts, Scheduling etc. -Developed and maintained standard operating procedures across multiple departments.-Oversaw a 50+ person team, addressing project roadblocks and ensuring best practices for 600+ employees.-Fostered a positive work environment, inspiring team members and boosting employee confidence.-Conducted onsite training for various software programs and supported cross-functional teams.Private Events:-Contributed to a $900k revenue growth in 2018 by closing leads from special events.-Administered contracts for private event coordination across 6 Edible Beats restaurants, covering timeline development, budgeting, and day-of coordination.-Managed onsite facilities team, including catering, audiovisual services, and restaurant/bar staff.-Provided consultation on ticketing tiers, financial contracts, agreements, and mapping for live music shows.