Wan Jhen Luo Email & Phone Number

Taoyuan City, Taiwan

• Managed BU's key account, Dell, successfully launching 3 new products and overseeing 10+ side projects, collectively contributing 20% to the annual revenue of the department.負責事業群重要客戶Dell，成功完成3個新產品開發及10+ side.
• Led and coordinated 6+ cross-functional teams, including Hardware, Firmware, Software R&D, and Regulatory, achieving a 100% project completion rate.領導和協調6+跨職能團隊，包括硬體、韌體、軟體和安規單位，達成100%的專案完成率。
• Optimized Dell's software release processes, significantly reducing error rates by 90% and securing endorsements from clients for broader implementation across additional system.
• Conducted proactive research on industry trends and regulatory updates, providing strategic recommendations, including competitor analysis, to enhance client satisfaction and strengthen.

Taipei City, Taiwan

• 8th Assistant Relationship Manager (ARM) Program
• Aggregated clients' pain points from the user journey on the web-based enterprise banking system (Global MyB2B), resulting in an improved user experience and a 50% reduction in the client complaint rate.釐清企業網銀系統（Global.
• Proactively planned and implemented financial product strategies for business development, such as foreign exchange hedging, boosting transaction volumes, and enhancing client.
• Investigated demand from potential clients and conducted semi-annual briefings, proposing strategies that strengthened client relationships and increased bank revenue.研究潛在客戶需求，提出策略簡報以增加銀行收入及加深客戶關係。

Taipei

• Global Corporate Banking Department | Taiwan Tech leading companies with revenue of 30+ billion TWD
• Proactively identified the requirements of leading tech companies in Taiwan, such as TSMC, Hon Hai, and Quanta, thereby increasing transaction volumes and enhancing the bank's fund allocation.
• Coordinated with 4+ departments (including Treasury Marketing Unit, Import & Export, and Deposit) to ensure smooth import transaction processes, achieving a 100% client satisfaction rate and strengthening.

Bachelor'S Degree, Finance, General, 3.55/4.0 Gpa

• Majored in Investment, Financial management, Marketing, etc. • Participated in Pop Dance Club. • Organized the Finance summer camp.

語学学校卒業, 日本語学科, N1合格

Gap year: • Progressed from 0 to N2 proficiency in Japanese within one year during a year. • Worked part-time while immersing in local.