Molly Fitzpatrick Email and Phone Number
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Strategic, data-driven director of GTM and Customer Experience with history of developing and guiding high-performing strategies and teams that surpass previous benchmarks. Record of partnering with Marketing, Sales,Services, Support to deliver high-growth renewals. Known for building strategic, scalable customer-first systems and operations, collaborating across functions to drive KPIs and continuous improvement, easily navigating ambiguous, evolving environments and legacy infrastructures. Basic spoken Japanese and Chinese. MBA.- Retained through 3 acquisitions and advanced through 4 roles to director in both VMware’s GTM organization and Broadcom’s Customer Experience (CXS) organization- VMware – Credited with delivering up to 150% growth in divisional Customer Success metrics (NPS, Customer Onboarding, Enablement, Tech Touch); promoted to GTM Analytics team cited as key in positioning for profitable acquisition - Pivotal – Built customer revenue structure that delivered $100M+ in annual renewals and 200% increase in expansions – noted for role in positioning for high-profit IPO
The Amazing Girls Project
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Co-Founder & PresidentThe Amazing Girls Project 2009 - PresentJointly launched and lead 501(c) nonprofit funding education for marginalized girls in Kenya's Maasai communities.• Built financing and fundraising network, including partnerships that has raised ~$1M endowment • Financed high school / college / vocational scholarships for 300+ at-risk young women
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Director, Cxs Operations, Vmware By BroadcomBroadcom Nov 2023 - Jun 2024Palo Alto, California, UsRetained through acquisition and widespread layoffs and quickly promoted to integrate and lead combined analytics / reporting operations for $1B division. Developed virtual analytics team of data engineers, systems analysts and BI experts; led collaboration with cross-functional teams.Accomplishments: • Acclaimed for successful CS post-acquisition integration – successfully engaged diverse stakeholders to deliver integration 22% ahead of schedule with 100% customer retention• Led GTM Analytics teams in advanced analytics, uncovering trends that drove 90+% GRR and 110% NRR through targeted cross-sell and upsell cohorts• Spearheaded development of BI dashboards / analytics that enabled 1st real-time visibility into post-acquisition SaaS product adoption and business risks across enterprise and commercial models -
Head Of Gtm Analytics And Strategic InsightsVmware Tanzu May 2023 - Nov 2023Palo Alto, California, UsPromoted during acquisition to report to Global VP for VMware’s $900M Tanzu division. Developed / executed roadmap that defined plans and SOPs; partnered with Sales Ops to realign quotas, forecast, pipeline, and customer data with corporate goals. Launched tech touch initiatives that increased retention through pipeline.Accomplishments: • Led Gainsight implementation – integrated 9 Salesforce.com sources and achieved 100% adoption across worldwide CS team of 100 handling 3000+ accounts (high/mid/low touch)• Took VMware Tanzu NPS from -4 to 80 by launching market research (20,000+ quarterly customer surveys) – led immediate action on customer experience data -
Director Of Cs Operations And Strategic PlanningVmware Tanzu Jan 2020 - May 2023Palo Alto, California, UsPromoted during acquisition to report to Global VP for VMware’s $900M Tanzu division. Developed / executed roadmap that defined plans and SOPs; partnered with Sales Ops to realign quotas, forecast, pipeline, and customer data with corporate goals. Launched tech touch initiatives that increased retention through pipeline.Accomplishments: • Led Gainsight implementation – integrated 9 Salesforce.com sources and achieved 100% adoption across worldwide CS team of 100 handling 3000+ accounts (high/mid/low touch)• Took VMware Tanzu NPS from -4 to 80 by launching market research (20,000+ quarterly customer surveys) – led immediate action on customer experience data
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Senior Manager, Account Delivery OperationsPivotal, Inc. Apr 2017 - Jan 2020San Francisco, California, UsTransformed customer operations for $100M pre-IPO cloud platform – customer analytics, customer-health scoring models (to identify at-risk accounts earlier), segmentation (ARR, usage, engagement), personalization.Accomplishments:• Slashed customer operations costs 30+% despite growing team from 5 to 60+, by introducing scalable / automated processes, tools, and standard processes • Teamed with field leaders on improvement plans – transformed account services from manual to scalable with automated touchpoints, identifying issues early• Integrated disparate data sources to capture 1st product adoption data in company history• Established 1st Customer Success program – learning paths, best practices, playbooks, tools -
Director Of Operations, Data Science & Dev Bootcamp ProgramsGalvanize Inc Aug 2014 - Feb 2017Boulder, Colorado, UsEstablished end-to-end operational processes for venture-backed software / data bootcamp network. Built systems and compliance processes for 5 departments.Accomplishments: • Built scalable processes – enabled growth from one room to 9 campuses / 3000 students per year• Implemented and synchronized ATS, CRM and LMS systems to manage student lifecycle• Transformed finance partner relations – reduced tuition payment default to <2% -
Gtm Launch PartnerLiving Goods Dec 2012 - Feb 2014Kileleshwa, Nairobi, KeAdvised Country Director and external partners on launch of East Africa operations of this Omidyar-funded social enterprise. Hired initial staff and opened Nairobi office from inception. -
Africa Operations Expansion TeamBridge International Academies Jun 2011 - Sep 2012Nairobi, Nairobi County, KeRecruited by Zuckerberg-Gates joint venture. Designed hyper-growth recruitment and training system. Used technology to transform public education systems at speed and scale. Enabled hiring of 2000+ educators and principals in 12 months and expanded operations from 5 to 500 schools across Kenya. -
Global Expansion TeamEf Education First Aug 2007 - Jul 2010Zurich, Zurich, ChBased in Shanghai HQ, designed systems that recruited 1000+ international staff (China, Russia, Indonesia) for world's largest privately held international education company.
Molly Fitzpatrick Skills
Molly Fitzpatrick Education Details
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InseadGeneral Management -
Wake Forest UniversityBachelor Of Arts Degree
Frequently Asked Questions about Molly Fitzpatrick
What company does Molly Fitzpatrick work for?
Molly Fitzpatrick works for The Amazing Girls Project
What is Molly Fitzpatrick's role at the current company?
Molly Fitzpatrick's current role is GTM Strategy, Planning & Business Operations Leader | I build data-driven systems for scalable growth.
What is Molly Fitzpatrick's email address?
Molly Fitzpatrick's email address is mo****@****ail.com
What is Molly Fitzpatrick's direct phone number?
Molly Fitzpatrick's direct phone number is +130382*****
What schools did Molly Fitzpatrick attend?
Molly Fitzpatrick attended Insead, Wake Forest University.
What are some of Molly Fitzpatrick's interests?
Molly Fitzpatrick has interest in Education, Economic Empowerment.
What skills is Molly Fitzpatrick known for?
Molly Fitzpatrick has skills like Start Ups, Entrepreneurship, Management, Business Strategy, Strategy, Program Management, Business Planning, Social Entrepreneurship, Operations Management, Training, Leadership, Educational Management.
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