Responsible for the coordination and execution of associate engagement programs including annual giving campaigns, volunteerism, in-kind product donations and donor relations. An integral team member and support of the day-to-day management of community relations activities and philanthropic investment.· In collaboration with key partners, support carrying out cause-related marketing partnerships that are consistent with diversity, equity and inclusion and BBW's social responsibility objectives and business strategies.· Recommend process changes and resources required to meet objectives.· Compile, write and edit communications and content.· Create opportunities for associates to be involved in the community, including management of Bath & Body Work’s volunteer program in partnership with BESA.· Coordinate volunteer incentives program and run our event sponsorship benefits.· Collaborate with the communication teams to collect content for storytelling on social media, web content, calendars and other communication materials pertaining to volunteerism, community programs and events.· Coordinate and facilitate product donations and in-kind gift requests and maintain impact data.· Track and report principal performance benchmarks while providing regular impact updates to partners.· Support grants administration related to the Bath & Body Works Foundation.· Develop and sustain relationships with program partners and community collaborators.· Responds to inquiries from community members and other interested parties; recruit a knowledgeable spokesperson or information source to assist when needed.· Represent Community Relations and philanthropy at various company and non-profit events in home office communities.

Aided the implementation of new project initiatives and testing (Rewards, Instacart, Ship From Store).Ideated and drove the learning strategy to support fundamental store operations, key initiatives, product education, and onboarding.Maintained strong knowledge of content strategy and design concepts as well as business and industry knowledge. Established specific guidelines, and training that supports operational excellence.Led, inspired, and coached team members; fostered individual and team growth by building on strengths and identifying areas for improvement.Managed user acceptance testing, order management system testing, scanning, and smartphone testing and implementation.Projects:Rewards Program —Contributed to a company-wide launch of a rewards program. Supported the field with launch communication, member exclusives/events communication, training materials, operational updates, enrollment expectations, and POS technical training.Ship From Store — Created and implemented a store operational process from inception. Supported Omnichannel testing initiative of Ship From Store.Managed test relationships between stores; answered inquiries, ideated resolutions for any unforeseen issues, and collected feedback. Completed store visits to observe the test process.Navigated through the uncharted functionality of the OMS system. Advocated and voiced concerns with the system; ensured cross-functional partners were taken into consideration when making testing decisions.Instacart —Supported the September 2022 launch of the nationwide Instacart partnership by creating an FAQ and other communications for stores. Managed store Hours of Operation for the Instacart site.Buy Online, Pick Up In Store (BOPIS) —Oversaw the daily execution of store order management system needs. Turned on/off stores for Real Estate Activity and/or non-planned closures.

Managed multiple inboxes per region for store emails and issues. When a problem arose within the store they emailed this channel for solutions. Any and all issues were submitted. Accepted emails and turnaround within 24-hour period. Handled approximately 200-250 emails daily; responded to emails from stores while keeping a 24-hour response time.Tracked trends about what issues were widespread and reported that to management. Mitigated risk issues and provided feedback to leadership.Worked as a subject matter expert in all store communications, store processes, operation procedures, visual merchandising, and administrative needs.Supported stores with any issues or inquiries by collaborating with various cross-functional partners at the home office. Escalated emergencies or possible trending issues that could potentially have a global impact.Tracked trends via Salesforce and Smartsheets and reported findings to Executive Leadership Team. Mitigated risk issues and provided feedback to leadership. Provided a snapshot of what stores faced weekly during the pandemic.Coached stores and District Managers back to tools and/or previous communications to gain insight on processes and next steps.

Supported the Store Support division of the Real Estate team that drives new store setup and was a liaison to stores for the real estate preparation strategy leading up to the execution of new store opening process.Partnered with Store Design and Construction to give feedback on design enhancements to improve operational efficiencies that align with the real estate brand strategy; upheld associate and customer experience front of mind.When assigned as a store liaison, oversaw field communication for new store opening processes; operated as a liaison between the Field, Store Design and Construction, and all internal and external partners.Coached and delivered critical feedback related to field talent to peers, leaders, and key partners.Advocated for stores, solicited feedback, and drove improvements utilizing strong working relationships with the Field and cross-functional teams.Evaluated and analyzed feedback and metrics to measure the effectiveness of new store openings and processes in meeting business goals. Demonstrated continuous improvement instincts and expertise.Collaborated with Store Managers and District Managers to resolve issues during the new store opening and post-opening process; including lighting, plumbing, HVAC, and flooring.

Managed the entire store while ensuring a positive customer experience for each customer. Overseeing talent, operations, and that company policies are followed.Led by example and showed curiosity and humility when coaching and addressing team members.Facilitated and supervised daily operations of the store to ensure sales metrics are met and service excellence standards were upheld. Promoted encouraging customers to sign up for the club to receive mail/email offers and reasons to return which increased traffic and optimized profitability. Hired and trained new employees as needed to ensure adequate scheduling of associates to provide outstanding customer experience. Conducted associate and leader performance reviews to assess training needs and career paths.Maintained high standards of merchandise presentation, customer service, and store cleanliness.

Supported overseeing the sales floor, customer experience, and associate engagement from the moment the customer walks in until they leave the store. Led by example and showed curiosity and humility when coaching and addressing team members.Worked with store associates and leaders; including overseeing staff schedules and hiring new employees. Trained and developed new sales team associates in products, selling techniques, and company procedures.Assessing and analyzing business results/financials; created a plan for betterment based on if metrics were being met. Managed financials by managing inventory and loss. Led visual merchandising updates monthly based on dates and planning direction provided by the Brand.Planned and executed sales events, merchandising displays, inventory management, and created sales stretch goals.Managed communication with associates and provided regular coaching on performance. Applied security and loss prevention training toward recognizing risks and reducing store theft.

Aided store opening of first concept store for the brand. Remained curious, observant, and shared customer and operational observations with key home office business partners. Supported overseeing the sales floor, customer experience, and associate engagement from the moment the customer walks in until they leave the store. Led by example and showed curiosity and humility when coaching and addressing team members.Supervised business operations and performed administrative tasks in support of the Assistant & Store Manager.Managed communication with associates and provided regular coaching on performance. Completed POS transactions and bank deposits according to required procedures.Collaborated with the Store Manager and developed strategies to improve performance; to resolve any financial deficits.Applied security and loss prevention training toward recognizing risks and reducing store theft.Led visual merchandising updates monthly based on dates and planning direction provided by the Brand.

Assisted with the new store opening of a new company brand. Remained agile and efficient with testing the new concept and was critical in providing home office business partners feedback and best practices. Supported overseeing the sales floor, customer experience, and associate engagement from the moment the customer walks in until they leave the store. Led by example and showed curiosity and humility when coaching and addressing team members.Supervised business operations and performed administrative tasks in support of the Assistant & Store Manager.Managed communication with associates and provided regular coaching on performance. Completed POS transactions and bank deposits according to required procedures.Collaborated with the Store Manager and developed strategies to improve performance; to resolve any financial deficits.Applied security and loss prevention training toward recognizing risks and reducing store theft.Led visual merchandising updates monthly based on dates and planning direction provided by the Brand.

Supported overseeing the sales floor, customer experience, and associate engagement from the moment the customer walks in until they leave the store. Led by example and showed curiosity and humility when coaching and addressing team members.Worked with store associates and leaders; including overseeing staff schedules and hiring new employees. Trained and developed new sales team associates in products, selling techniques, and company procedures.Assessing and analyzing business results/financials; created a plan for betterment based on if metrics were being met. Managed financials by managing inventory and loss. Led visual merchandising updates monthly based on dates and planning direction provided by the Brand.Planned and executed sales events, merchandising displays, inventory management, and created sales stretch goals.Managed communication with associates and provided regular coaching on performance. Applied security and loss prevention training toward recognizing risks and reducing store theft.

Tested a field position for home office understanding the return of investment to hiring full time sales associates vs. part time sales associates. Engaged with customers to effectively build rapport and answered customer questions regarding fragrance and product benefits. Asked customers open ended questions to identify fragrance preferences and made relevant recommendations. Increased sales by offering demonstrations of product types and fragrances.Organized shelves and displays to maintain store visual appeal and promote specific merchandise. Processed product to be merchandised on sales floor.

Supported overseeing the sales floor, customer experience, and associate engagement from the moment the customer walks in until they leave the store. Led by example and showed curiosity and humility when coaching and addressing team members.Supervised business operations and performed administrative tasks in support of the Assistant & Store Manager.Managed communication with associates and provided regular coaching on performance. Completed POS transactions and bank deposits according to required procedures.Collaborated with the Store Manager and developed strategies to improve performance; to resolve any financial deficits.Applied security and loss prevention training toward recognizing risks and reducing store theft.Led visual merchandising updates monthly based on dates and planning direction provided by the Brand.

Engaged with customers to effectively build rapport and answered customer questions regarding fragrance and product benefits. Asked customers open ended questions to identify fragrance preferences and made relevant recommendations. Increased sales by offering demonstrations of product types and fragrances.Organized shelves and displays to maintain store visual appeal and promote specific merchandise. Processed product to be merchandised on sales floor.