Interacted with guests upon arrival and departure to ensure a positive dining experience, while answering phones and efficiently processing carry-out orders, including packaging and ensuring order accuracy. Supported servers by running food and bussing tables to maintain smooth operations. Provided exceptional customer service to create a memorable dining experience, while selling and serving food and beverages in a professional manner in a casual, full-service restaurant. Demonstrated the ability to manage multiple tables simultaneously, ensuring timely service and enhancing overall restaurant efficiency.

The Manager in Training (MIT) supports the Store Manager in all aspects of store operations, administration, and sales performance. The MIT is well-versed in all product areas and departments, assisting with strategies to meet store goals and objectives. They uphold company policies and procedures while creating a positive customer experience, promoting sales, and retaining long-term customers.In the Store Manager’s absence, the MIT assumes full supervisory control, ensuring the store operates smoothly. Responsibilities include managing inventory, sales data, and expenses to drive profitability, overseeing staff to meet departmental standards, and providing excellent customer service. The MIT is also involved in merchandising, ordering, scheduling, and performing general administrative duties.The MIT plays a key role in protecting company assets by enforcing internal controls and monitoring for potential fraud. As part of their development, the MIT is trained in the Store Manager’s responsibilities and serves as a leader in hiring, training, and managing store employees.

Delivered exceptional customer service by greeting guests in a friendly and courteous manner, addressing product inquiries, and maintaining a clean, organized store environment.Ensured proper stock levels of food and materials to maintain service standards, utilizing strong attention to detail and organizational skills.Provided in-depth product and menu knowledge to assist customers with informed decisions, ensuring accurate and timely order completion.Anticipated and accommodated guest needs, delivering personalized service that enhanced customer satisfaction and retention.Demonstrated strong multitasking abilities by effectively managing multiple customer requests during peak periods while maintaining service quality.Consistently upheld store policies and standards, contributing to an inviting and positive customer experience.