Molly Brown, Sphr Email & Phone Number

Portland, Oregon Metropolitan Area

Herzogenaurach, Bavaria, DE

Herzogenaurach, Bavaria, DE

Portland, OR, US

Provides full HR leadership to US Field and Corporate divisions, including 80+ Retail stores, E-Commerce, and Marketing. HR Manager with the ability to drive execution and deliver results. Leads HR initiatives including: employee relations, performance management and assessment, succession planning, developing leaders, training design/delivery, workshop.

• Oversee operations of locations with annual sales of $6.5M to ensure customer satisfaction, service quality and operational excellence. Responsible for recruiting and staffing decisions, performance assessment and.
• Hiring Manager: responsible for hiring in all locations, created Management On-boarding program, New Hire Orientation classes, and Technician Mentorship program.
• Designed Applicant Tracking System specific to business needs resulting in 100% staffing 30 days after implementation.
• Drove sales in largest location by 10.5% over previous year through a focus on staffing and training, creation of customer loyalty programs and an increase in client service experience.
• Increased profitability by elimination of redundant work processes, streamlining work flow, implementing new inventory procedures and a focus on labor reduction.
• Received 2010 Dosha SalonSpa Manager of the Year.

Seattle, WA, US

• Oversaw operations of 10 stores with annual sales of $10M. Provided strategic, operational and fiscal leadership which included a broad scope: full P&L responsibilities, growth planning, and new store openings.
• Recruited, trained, and mentored 20+ managers to ensure delivery of outstanding customer service and optimal profitability.
• Promoted 30 employees to advanced positions fiscal YTD through strategically linking growth activities to employee strengths and promoting mentorships throughout the district to foster supportive team environment.
• Drove growth in district 9% over previous year through engagement of team in store action planning; increasing customer service experience, customer transactions and average check.
• Exceeded total profit over previous year by 8% through a significant focus on in store operational excellence, controlling operational costs and execution of strategic business plan.
• Regional Community Lead. Leveraged relationships with key community stakeholders to achieve regional operating goals; awarded 2007 Oregon Governor’s Volunteer Award for Best Employee Volunteer Program.

Seattle, WA, US

• Oversaw operations of retail store to ensure customer satisfaction, product quality and operational excellence. Consistently reviewed store environment, solicited feedback and examined financial trends to identify.
• Develop strategic plans, delivered coaching and direction to a store team of 20+ employees. Made staffing decisions, provided an excellent work environment and recognized positive performance.
• Held numerous leadership positions throughout tenure: Partner Development Lead, Labor Management Lead, Advanced Classroom Facilitator, Manager Coach Mentor (MCM), Mini-District Lead, Community Lead, and Financial Lead.
• Completed year-long program providing advanced development in multi-unit management skills; broadened cross-functional skill set to gain global perspective of business.
• Received 2004 Starbucks Coffeehouse Award for exceptional Customer Service; 2004 MCM of the Year for excellence in Training & Development, 2005 Regional Manager of the Quarter for Operational Excellence.

• Oversaw the structure of extracurricular activities at the middle and high school level; collaborated with teachers, administrators, parents, students and support staff to develop programs and activities.
• Developed successful clubs and activities; increased participation by student population by 50%.
• Planned events and assemblies for audience of students and faculty; presented in large group settings.
• Recognized for hands-on approach of content delivery to key stakeholders.
• Identified funding sources to sustain program execution.

Human Resource Management Certification

Masters In Teaching

Bachelor, Social Science

Education record