Molly Brown, Sphr Email & Phone Number

Portland, Oregon Metropolitan Area

Herzogenaurach, Bavaria, De

Herzogenaurach, Bavaria, De

Portland, Or, Us

Provides full HR leadership to US Field and Corporate divisions, including 80+ Retail stores, E-Commerce, and Marketing. HR Manager with the ability to drive execution and deliver results. Leads HR initiatives including: employee relations, performance management and assessment, succession planning, developing leaders, training design/delivery, workshop design/facilitation, management and employee on-boarding, org change and cultural transformation, compensation, and full cycle recruiting.

Oversee operations of locations with annual sales of $6.5M to ensure customer satisfaction, service quality and operational excellence. Responsible for recruiting and staffing decisions, performance assessment and employee development of 115 employees. Manage performance through analysis of financial reports and comprehensive assessment of locations operations/environment to identify trends, provide support and address outliers. • Hiring Manager: responsible for hiring in all locations, created Management On-boarding program, New Hire Orientation classes, and Technician Mentorship program.• Designed Applicant Tracking System specific to business needs resulting in 100% staffing 30 days after implementation.• Drove sales in largest location by 10.5% over previous year through a focus on staffing and training, creation of customer loyalty programs and an increase in client service experience. • Increased profitability by elimination of redundant work processes, streamlining work flow, implementing new inventory procedures and a focus on labor reduction.• Received 2010 Dosha SalonSpa Manager of the Year.

Seattle, Wa, Us

Oversaw operations of 10 stores with annual sales of $10M. Provided strategic, operational and fiscal leadership which included a broad scope: full P&L responsibilities, growth planning, and new store openings.• Recruited, trained, and mentored 20+ managers to ensure delivery of outstanding customer service and optimal profitability.• Promoted 30 employees to advanced positions fiscal YTD through strategically linking growth activities to employee strengths and promoting mentorships throughout the district to foster supportive team environment. • Drove growth in district 9% over previous year through engagement of team in store action planning; increasing customer service experience, customer transactions and average check.• Exceeded total profit over previous year by 8% through a significant focus on in store operational excellence, controlling operational costs and execution of strategic business plan.• Regional Community Lead. Leveraged relationships with key community stakeholders to achieve regional operating goals; awarded 2007 Oregon Governor’s Volunteer Award for Best Employee Volunteer Program.

Seattle, Wa, Us

Oversaw operations of retail store to ensure customer satisfaction, product quality and operational excellence. Consistently reviewed store environment, solicited feedback and examined financial trends to identify opportunities. • Develop strategic plans, delivered coaching and direction to a store team of 20+ employees. Made staffing decisions, provided an excellent work environment and recognized positive performance.• Held numerous leadership positions throughout tenure: Partner Development Lead, Labor Management Lead, Advanced Classroom Facilitator, Manager Coach Mentor (MCM), Mini-District Lead, Community Lead, and Financial Lead. • Completed year-long program providing advanced development in multi-unit management skills; broadened cross-functional skill set to gain global perspective of business.• Received 2004 Starbucks Coffeehouse Award for exceptional Customer Service; 2004 MCM of the Year for excellence in Training & Development, 2005 Regional Manager of the Quarter for Operational Excellence.

Oversaw the structure of extracurricular activities at the middle and high school level; collaborated with teachers, administrators, parents, students and support staff to develop programs and activities. • Developed successful clubs and activities; increased participation by student population by 50%. • Planned events and assemblies for audience of students and faculty; presented in large group settings. • Recognized for hands-on approach of content delivery to key stakeholders. • Identified funding sources to sustain program execution.

Human Resource Management Certification

Masters In Teaching

Bachelor, Social Science

Education record