• Oversee 17,000 square feet of Banquet space and all aspects of banquet events, including set-up, food preparation, presentation and display, serving, and cleanup• In charge of training, and coaching banquet staff/housemen• Creating the housemen’s worksheets for room set-ups, viewing the completed product as instructed within the Banquet Events. • Copes well with complexity during very fast pace, time pressured events; keeps everything (and self) organized and in control under challenging conditions.• Demonstrate proactive leadership during events; considers the likely impact of decisions before implementing them• Conduct site visits with Catering and Sales Managers . host food tastings for upcoming weddings and networking events to sell Banquet space. • Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory control• Understands and implements the importance of service from hosting events, such as weddings, reunions, meetings, and business dinners, non-profit organizations as well as the private sector• Provides recognition, promote good public relations, and handle complaints, concerns/special requests for guests/brides, facilitators, and meeting planners; while paying close attention to detail.• Very meticulous when it comes to details.• Create staffs’ work schedule, ensuring that state-required standards are being met for OSHA and Safe Serve. Handling payroll, Health Benefits for union employees , and Banquet space maintenance.

Oversee 301 Rooms

Spa Assistant Director Four Seasons Hotel Philadelphia * Developed product knowledge Binder which included detailed information for each product as well as the designers biography .* Managed a team of 13 Massage people which included Therapist, estiticians and desk attendants. Provided Bi-weekly payroll and gratuity structure.* Developed an incentive plan based on Agents/Therapist monthly sales* Scheduled training classes with individual vendors for new products and refresher sessions for products that were being offered at the time.* Facilitate team building and developmental classes to increase revenue* Resolve employee relations issues with structured feedback.* Provided marketing ideas and visual displays for Spa .

Manager/ Visual Coordinator: Four Seasons Hotel Philadelphia• Staff scheduling and inventory control• Handled all special guest requests, coordinated Trunk Shows while working closely with designers, assisted with buying new product lines, going to yearly gift show events• Increased sales by a $150,000.00 within a calendar year, including Hotel product line (hotel beds, linen, etc.)• Handled all yearly performance reviews for staff

Buyer , Visual Merchandising