Molly Mcdonnell Email & Phone Number

Cleveland, Ohio, United States

Cleveland, Ohio, United States

-Onboarded a new Project Manager, training on key initiatives, software and success metrics and manage the bandwidth of team resources against internal requests.-Identified innovative methodologies to engage members in new channels (text, personalized videos) to maximize member engagement, member education and drive retention.

-Leveraged AI and predictive analytics to develop and oversee multi-channel (phone, email, mail) outreach campaigns to enhance the member experience and drive business outcomes.-Managed the Medical Mutual Member Panel, a group of ~4k members who opt in. Managed existing survey collection processes and piloted new technologies to collect feedback from.

Cleveland/Akron, Ohio Area

-Spearheaded efforts to convert ILT to virtual delivery, to widen training audience and improve learner engagement.-Mentored and trained staff on virtual training, visual communication and instructional design best practices. -Reviewed curriculum for efficiencies to speed new-hire time to production.-Implemented time tracking and resource allocation tools.

Cleveland/Akron, Ohio Area

-Developed software training for Adobe Captivate 9 and facilitated internally -Assisted with multiple cross-functional projects, including a company-wide "Customer Experience Week" and customer satisfaction analysis project -Wrote, designed and recorded member-facing animated videos promoting the company's website and mobile app-Increased L&D's product.

(Remote)

-Oversaw and coordinated development of training materials for Instructor-led and eLearning courses, including web pages, job aids, tools, manuals, glossaries.-Learned internal content management system to build a training webpage for rollout of global initiative. -Tracked course progress and budgets for client through interactive data visualizations using.

Cleveland/Akron, Ohio Area

-Led transition from using Office programs for design of materials to more robust Adobe Creative Suite, and helped coworkers through the process through informal software training, namely InDesign, Illustrator, Photoshop and Acrobat Pro.-Wrote, designed and developed SCORM-compliant interactive eLearning modules for PepsiCo's R&D and FSRA.

Cleveland/Akron, Ohio Area

-Created logo and other graphics for a small start-up business to increase customer awareness and understanding of products and services.-Maintained the company website using HTML, CSS coding and the CMS Wordpress; providing and editing written and visual content.

Bangkok, Thailand

-Fifth and sixth grade English Language teacher in a private primary school. -Created daily, interactive lessons to improve student writing, reading, listening and speaking comprehension skills. -Planned and implemented additional programming that reinforced language skills in the form of a weekly club.

Pontevedra, Spain

-Worked in a public school teaching English to groups of children ranging from 3-12 years old. -Developed programming to enhance understanding of American culture.-Improved student comprehension by utilizing interactive, multi-sensory activities.

Mérida Area, Mexico

-Designed pages for a children’s educational magazine, ¡Ponte XUX!, adhering to magazine design guidelines and protocol. -Prepared pictures for an outdoor exhibition presented by the Mexican Red Cross through careful photo editing.

Greater Los Angeles Area

-Designed potential logos for company rebranding.-Designed promotional materials to send to clients.-Redesigned and rebuilt the website www.oumayab.com, maximizing efficiency through the introduction of a content management system.

Cleveland/Akron, Ohio Area

-Assisted with classroom activities to create a fun and safe learning environment. -Wrote and designed organization’s first summer newsletter in both Spanish and English, and other promotional materials, establishing communication between parents and staff. -Recorded and edited first-ever Esperanza movie to bolster child self-esteem.

Cleveland/Akron, Ohio Area

-Assisted in the development and placement of newspaper recruitment ads. -Provided vacation coverage for several full-time employees simultaneously.-Trained employees in several computer programs, increasing employee self-sufficiency.

Athens, Ohio

-Mentored and supervised a diverse group of 35 students to reduce problems among residents. -Provided one-on-one interaction and weekly rounds.-Implemented several student programs to maximize student success adjusting to college life.

Bsj, Journalism, Graphic Design, Spanish

Activities and Societies: Spanish Club, Society for News Design, InterActivist (student-run magazine), Soul of Athens (student-run.

Education record