Staff Account Resolutions Specialist
Current- Create & deliver new agent training
- Mentor newly trained agents
- Write & manage process documentation
- Lead Workforce Management team
Feb 2022 - Present
AeroLeads people directory · profile
Molly Gonzalez Email & Phone Number
Retention Team Trainer & Process Document Librarian
at
GoTo
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Retention Team Trainer & Process Document Librarian
Location
Omaha Metropolitan Area, United States, United States
Company size
Who is Molly Gonzalez? Overview
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Quick answer
Molly Gonzalez is listed as Retention Team Trainer & Process Document Librarian at GoTo, a company with 5 employees, based in Omaha Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Molly Gonzalez.
Molly Gonzalez previously worked as Staff Account Resolutions Specialist at Goto and Account Services Specialist at Logmein. Molly Gonzalez holds B.A., Anthropology from University Of California, Santa Barbara.
Company email context
Email format at GoTo
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GoTo
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Profile bio
About Molly Gonzalez
An average day for me includes: Researching, writing and editing content to support my team, creating custom training materials and mentoring new hires, scheming with my manager about process improvements, and hosting GoToMeeting happy hours. Thanks to 14 years of customer care and retention effort, I have an unshakeable sense of duty to the customer. I am passionate about making things easy on customer care reps on the front lines and continued process improvement. I owe much to my amazing, long standing management team that have stuck by me through thick and thin. Looking to the future, I dream of a position where I can focus on content strategy through writing, editing, and curating relevant content.
Current workplace
Molly Gonzalez's current company
Company context helps verify the profile and gives searchers a useful next step.
Goto
3 roles
Molly Gonzalez work experience
A career timeline built from the work history available for this profile.
Account Services Specialist
- Resolve customer pain points, increase retention, and drive consistently high tNPS scores
- Build and maintain strong relationships across multiple teams
- Negotiate contracts and process customer renewals
Jun 2014 - Feb 2022
Customer Care Representative
- Technical, sales, and billing support
- Field all potential losses leveraging retention resources
- Collaborative Intelligence initiative - Write and edit customer-facing self service articles
- Customer Care training program - Mentor new team members
Jun 2009 - Jun 2014
Team & coworkers
Colleagues at GoTo
Other employees you can reach at gotodesign.pt. View company contacts for 5 employees →
SS
Shivam Soni
Colleague at Goto
Bengaluru, Karnataka, India, India
View →
DB
David Brown
Colleague at Goto
Portland, Oregon, United States, United States
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CD
Clay Drakely
Colleague at Goto
Portland, Maine, United States, United States
View →
SG
Steven Garcia
Colleague at Goto
Guatemala City, Guatemala, Guatemala, Guatemala
View →
JA
Juan Antonio Gonzalez
Colleague at Goto
Mexico City, Mexico, Mexico
View →
VR
Varun Rao
Colleague at Goto
Bengaluru, Karnataka, India, India
View →
OK
Oduro Kwasi
Colleague at Goto
Sunyani, Bono Region, Ghana, Ghana
View →
LA
Leila A.
Colleague at Goto
Manchester, New Hampshire, United States, United States
View →
NP
Norbert Pap
Colleague at Goto
Szeged, Csongrád, Hungary, Hungary
View →
SS
Sandeep Sandhu
Colleague at Goto
Montreal, Quebec, Canada, Canada
View →
Shivam Soni
Colleague at Goto
Bengaluru, Karnataka, India, India
View →
DB
David Brown
Colleague at Goto
Portland, Oregon, United States, United States
View →
CD
Clay Drakely
Colleague at Goto
Portland, Maine, United States, United States
View →
SG
Steven Garcia
Colleague at Goto
Guatemala City, Guatemala, Guatemala, Guatemala
View →
JA
Juan Antonio Gonzalez
Colleague at Goto
Mexico City, Mexico, Mexico
View →
VR
Varun Rao
Colleague at Goto
Bengaluru, Karnataka, India, India
View →
OK
Oduro Kwasi
Colleague at Goto
Sunyani, Bono Region, Ghana, Ghana
View →
LA
Leila A.
Colleague at Goto
Manchester, New Hampshire, United States, United States
View →
NP
Norbert Pap
Colleague at Goto
Szeged, Csongrád, Hungary, Hungary
View →
SS
Sandeep Sandhu
Colleague at Goto
Montreal, Quebec, Canada, Canada
View →
1 education record
Molly Gonzalez education
FAQ
Frequently asked questions about Molly Gonzalez
Quick answers generated from the profile data available on this page.
What company does Molly Gonzalez work for?
Molly Gonzalez works for GoTo.
What is Molly Gonzalez's role at GoTo?
Molly Gonzalez is listed as Retention Team Trainer & Process Document Librarian at GoTo.
Where is Molly Gonzalez based?
Molly Gonzalez is based in Omaha Metropolitan Area, United States, United States while working with GoTo.
What companies has Molly Gonzalez worked for?
Molly Gonzalez has worked for Goto, Logmein, and Citrix.
Who are Molly Gonzalez's colleagues at GoTo?
Molly Gonzalez's colleagues at GoTo include Shivam Soni, David Brown, Clay Drakely, Steven Garcia, and Juan Antonio Gonzalez.
How can I contact Molly Gonzalez?
You can use AeroLeads to view verified contact signals for Molly Gonzalez at GoTo, including work email, phone, and LinkedIn data when available.
What schools did Molly Gonzalez attend?
Molly Gonzalez holds B.A., Anthropology from University Of California, Santa Barbara.
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