Molly Brown Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

▪ Provided exceptional customer service while the customer service representative▪ Navigated through various systems to better understand the customer’s issues and needs▪ Promoted to Office Manager in March of 2020 just weeks before the lockdown▪ Interviewed, hired, and trained new hires in the customer service and administrative assistant positions ▪ Monitored compliance with the increased COVID-19 safety and sanitation standards—adjusting as those protocols shifted▪ Managed vendor relationships—scheduling routine and emergency visits as necessary▪ Planned and executed various events for the staff once office re-opened

Suwanee, Georgia

Responsible for group of infants ranging in age from 4 to 18 monthsWorked closely with upper management to achieve standards and uphold policies and procedures As of October 2016, acted as Infant Room Lead TeacherMaintained feeding and lesson schedules for studentsInitiated and oversaw monthly art projects for studentsActed as liaison between parents and directors

Snellville, Ga

-Responsible for leading team towards sales and card goals-Worked closely with upper management to achieve standards and uphold policies and procedures-Reconciled cash drawers and handled nightly deposit. -Implemented strategies to reduce shrink-Responsible for receiving and verifying incoming weekly shipments -Created effective product displays

Uniontown, Pennsylvania

-Worked closely with upper management to achieve standards and uphold policies and procedures.-Monitored and handled time-sensitive requests from the Verizon Fraud Department.-Cross-trained and provided back-up for other customer service representatives when necessary.-Navigated between multiple systems to determine best resolution for the customer. -Handled in-bound and outbound calls by providing exceptional and empathetic customer service.

Markleysburg, Pennsylvania

-Provided exceptional customer service-Maintained consistent inventory with minimum waste-Trained new hires in the proper food preparation procedures that are followed in the restaurant-Monitored compliance with safety and sanitation standards

Camp Conestoga

-Managed both C.O.P.E. and Climbing areas with a staff of three-Supervised program according to National Standards while managing public and confidential information-Organized and led trainings for adult leaders/scoutmasters when necessary-Maintained logs of activities, equipment, and incident reports-Received specific training through National Camp School and obtained First Aid and CPR training-Worked with scouts, ranging 13-17 years old, on teamwork, leadership, and self-esteem through initiative games-Led Climbing merit badge classes daily

Camp Conestoga

-Managed both C.O.P.E. and Climbing areas with a staff of three-Supervised program according to National Standards while managing public and confidential information-Organized and led trainings for adult leaders/scoutmasters when necessary-Maintained logs of activities, equipment, and incident reports-Received specific training through National Camp School and obtained First Aid and CPR training-Worked with scouts, ranging 13-17 years old, on teamwork, leadership, and self-esteem through initiative games-Led Climbing merit badge classes daily

Greater Philadelphia Area

-Provided exceptional customer service-Collaborated daily with other team members-Maintained consistent inventory with minimum waste-Monitored compliance with safety and sanitation standards

Greater Philadelphia Area

-Provided exceptional customer service-Collaborated daily with other team members-Maintained consistent inventory with minimum waste-Monitored compliance with safety and sanitation standards

Camp Conestoga

New Wilmington, Pennsylvania

Markleysburg, Pennsylvania

-Provided exceptional customer service-Maintained consistent inventory with minimum waste-Trained new hires in the proper food preparation procedures that are followed in the restaurant-Monitored compliance with safety and sanitation standards