Molly Hickey Email & Phone Number

New York, Ny, Us

Launching multiple aspects of Identity and Access Management (onboarding, SSO, IDPs, and RBAC).

American Fork, Utah, Us

API Development & Monetization Strategy:• API Pricing Model Redesign: Identified opportunity to align API pricing with actual costs, enhancing profitability and sustainability. • Cohort Analysis for Growth: Conducted detailed cohort analysis using Apigee Reporting Analytics and Splunk data sets to pinpoint growth opportunities within the API program, leading to strategic development and increased revenue.• Monetization Research: Completed comprehensive research on customers' willingness to pay for APIs using Van Westendorp and Max/Diff analysis methodologies. Completed 10+ customer interviews to inform pricing changes.Developer Experience (DevX) Strategy:• Customer Enhancements: Improved API endpoints. Provided customers with visibility into data usage impacting billing, leading to better transparency and customer satisfaction.• Knowledge Base and Customer Portal Development: Authored detailed knowledge base articles and process maps for customer support, enhancing self-service options and reducing support workload.• Customer Support Integration: Established a Customer Support inbox and integrated Salesforce ticketing with JIRA to measure and improve mean time to resolution for customer inquiries.• SDK Delivery: Reducing 'time to hello world' for customers by delivering SDKs, facilitating quicker and easier API integration.• Process Streamlining: Identified and implemented streamlined processes for customer support, establishing clear SLAs for bug mitigation and improving overall support efficiency.Security and Onboarding Efficiency:• Vendor Security Review Process: Collaborated cross-functionally with the security team to streamline the vendor security review process, significantly improving efficiency in customer onboarding.• Security Best Practices: Identified and applied security best practices to improve the scoring of vendor security practices, ensuring higher compliance and security standards.

• Co-created an innovative indoor horticultural growing kit – led development of product, strategy, including vision, product-market fit, competitor / comparator analysis, and beta testing strategy. • Outlined go-to marketing planning and led efforts to seed funding.

Woodland Hills, Ca, Us

• Managed the development of B2B Financial Close Homepage, Reporting Platform products, and Big Data API offering, ensuring their effectiveness and success.• Drove monetization and profitable growth by strategically prioritizing development of high-profitability products while maintaining an excellent quality of service on existing product offerings.• Employed a comprehensive approach, encompassing concept development, market testing, development, Early Adoption, and General Availability, to promote and launch products. 30+ customer interviews completed supporting new product development.• Conducted market testing, including surveys like Kano Analysis, and usability studies, such as In-Depth Interviews, to gather valuable insights across diverse feature sets.• Proactively gathered client and internal customer requirements to support the successful launch of Reporting as a Service for large enterprise customers, leveraging Open API specifications.• Successfully implemented the launch of the Reporting User Interface Basic Calculations feature set, significantly enhancing product usability and functionality.

Stamford, Ct, Us

• Excelled as a Product Management Leader, driving the development of identity products for the Spectrum Enterprise Client Experience team, while overseeing B2B Federated Access Management and Identity Brokering initiatives. Showcased exceptional managerial skills by:• Defining comprehensive product roadmaps and effectively doubling the scrum team size within a year to successfully deliver on IAM workstreams.• Leading a highly skilled team of 2 Product Owners, providing daily guidance and ensuring their activities aligned with strategic goals.• Coordinating and directing multiple cross-functional teams, effectively driving the timely delivery of high-quality products.• Collaborating closely with Product Owners to prioritize product roadmaps based on customer needs and business objectives.• Established and nurtured effective communication channels, fostering seamless collaboration and knowledge sharing among team members.• Demonstrated exemplary leadership in SpectrumEnterprise.net identity product management, resulting in:• Implementing a robust role-based access management platform and client-facing onboarding tools in Q3 2021.• Orchestrating a successful product launch encompassing an internal admin tool, client-facing user management tool, and seamless integration with 3 different vendor portals, all accessible via SSO.• Spearheaded Spectrum Enterprise API product management, showcasing strategic thinking and managerial acumen by:• Interviewing customers for their API needs and incorporating additional requirements for a flagship Trouble Ticket integration API.• Providing go-to-market strategy and onboarding leadership.

Denver, Co, Us

• Acted as a Sales Product Manager and Scrum Master for the internal Enterprise Solutions Sales Acquisition CRM, ensuring regular delivery of biweekly product enhancements. Evaluated the effectiveness of Agile sprints using Adobe Analytics/Omniture.• Authored user stories and actively gathered requirements from the Sales Team and Marketing to enhance the sales prospect pipeline.• Designed features aimed at streamlining interactions among Sales Representatives, Customer Care Specialists, and external customers. Collaborated closely with the UX team to ensure optimal user experience. Additionally, provided comprehensive training for sales agents on CRM usage, prepared enterprise release notes, and developed executive leadership slide decks.• Experienced a downsizing event in December 2019 within the Enterprise Product Management Team. This change was prompted by a shift in the revenue model, resulting in reduced reliance on outbound sales and sales engineering tactics. The downsizing involved a 50% reduction in the enterprise product team size.

Westlake, Texas, Us

Contractor with Modis, Supporting Schwab B2B2C Stock Plan Services Division• Led stakeholder interviews and gathered requirements for the B2B2C Stock Plan Services Platform, ensuring alignment with business objectives.• Conducted a comprehensive review of existing Schwab CRM and ticketing systems (ServiceNow, Salesforce, PEGA, and JIRA) to assess compatibility and meet internal and external customer needs.• Utilized Adobe Analytics to conduct a thorough study of the legacy platform, EquiView, identifying opportunities for enhancing user experience.• Collaborated with the UX team to create wireframes and ensure adherence to Schwab pattern library standards.• Authored epics and user stories for role-based access management administration, collaborating with the Development and Architecture teams to review UML architecture.• Developed a role management template to associate application properties with specific UUIDs, enabling internal and external access to the platform.• Held responsibility for the long-term vision, platform development strategy, and management of platform components, including the user provisioning model (IAM), workflow tracking, notifications, and a flexible content management system.

Englewood, Co, Us

• Gathered requirements and managed implementation of custom-built applications (web and mobile) to streamline site acquisition, construction vendor management, supply chain management, goods and services procurement, and fixed asset accounting.• Managed implementation of workforce applications for DISH’s NBIoT and 5G network deployment.• Lead Process Strategist; mapped the client journey and documented end-to-end processes for NBIoT and MVDDS wireless deployment efforts and recommended efficient tools and applications to streamline workflow.

Englewood, Co, Us

• Authored user stories in Rally for IHS Recruiting, Onboarding, and Travel Logistics Application. Coordinated requirements to leverage existing enterprise software API integrations between SAP Success Factors, Jive, and Service Now platforms.• Technician Promotion Approval Application. Identified stakeholder needs and existing infrastructure to support IT migration in coordination between existing Performance Incentive Application databases and Service Now approval pathway software.• Samsung Supply Chain Management Application. Identified the need for and solicited requirements for SOX compliant inventory management. Gathered enterprise requirements from Manufacturing, Accounting, Procurement, In Home Services, and CXO. Authored features in support of Samsung just in time inventory management application. Application build eliminated hours of duplicative data entry in ERP (Oracle Enterprise Business Suites) and the native Samsung native application platform, GSPN.• Fulfillment Partner Claims Reconciliation Application. Developed standardized framework for new fulfillment partner claims submission and reimbursement integrations.• Trained PMs on generalized claims submission processes and accounting claims/payments reconciliation. Amassed necessary technical documentation for API integrations with partner fulfillment organizations’ platforms: Service Bench, Service Power, Service Live, Samsung GSPN, and Amazon Sellers Hub.• Managed budget constraints and identified risks based on capacity and spend analysis. Leveraged capacity forecast and budgeted job volume to predict 3rd party service provider illiquidity due to Samsung expansion. Sought to increase DISH credit limits offered to 3rd parties in support of Samsung part ordering.

Englewood, Co, Us

•Portfolio Management; Strategically position and prioritize big data development efforts to support revenue-generating activities pursued by IHS Division of Dish. • Delivered 20+ fact tables, including: work order details, KPIs, incentive payments, receiver connectivity, field management scorecards, sales crediting, subscriber P&L data sets, work skills, and damage claims.• Strategically positioned and prioritized big data development efforts to support revenue-generating activities pursued by IHS Division of DISH.• Managed Data Warehouse relationships with Senior IT Managers, Architects, ETL Developers, and IT PMs to ensure proper prioritization andproject progression of all operational reporting and analytics data sources.• Provided business approval on all steps of the Data Warehouse SDLC: requirements gathering, project scope documentation, data architecture, STM, and UAT for all IHS data sources.• Designed key processes and strategies to move projects from concept to completion.• Redesigned Smart Home Services Sales Crediting to support equitable internal and external sales force incentive payments and accurate KPIdata on sales of products, services, and subscriptions by technicians, retailers, external partners, and call center agents.• Designed SQL training curriculum and taught classes to data analysts.

Englewood, Co, Us

• Collaborated with IT developers in Joint Application Design (JAD) of Data Marts.• Conducted Data Mart User Acceptance Testing (UAT).• Documented business rules and data hierarchies feeding reports to DISH business partners, field management, and executives. Identified source to target mapping (STM) of data elements.• Authored Project Scope Documents (PSDs) for IT development efforts.• Performed UAT and oversaw design efforts of reporting GUI delivering performance metric information for 5000+ field employees. • Identified business rules and data sources needed to evaluate and rank the IHS field services workforce (5000+ employees) on key performance indicators (KPIs) within peer groups. • Designed and modified Tableau dashboards for internal and external workforce operations management.• Completed Interworks’ Advanced Desktop Tableau training class.• Completed Alteryx boot camp and evaluated software for data blending capabilities.

Bethesda, Md, Us

• Contractor for Lockheed Martin in support of TRICARE, Defense Health Agency.• Conducted regression testing/UAT of front-end application, eCommerce software.• Collaborated with stakeholders and developers to implement more efficient front-end application features. • Managed monthly software development life cycles (SDLC) for Oracle Business Intelligence Suite Enterprise Edition 11g (OBIEE) Operations Reporting Data Mart.• Held Public Trust Security Clearance.

Bs In Ba, Summer Business Program

Bachelor Of Science - Bs, Business Administration And Management, General