Molly Higgins Email & Phone Number

Columbus, Oh, Us

Chicago, Il, Us

• Lead go-to-market strategy for embedding experience and design into large-scale Business Process Optimization, Analytics, HR and Sales & Commercial deals for Life Sciences and Healthcare clients • Create specialized offerings based on emerging trends to answer the problems our clients are facing, including Generative AI, Data Visualization and Insights, Patient Experience Design and Customer Care• Unlock revenue growth in new offering areas, around Marketing Services and Omnichannel strategy and implementation• Enhance delivery model of our go-to-market team to create streamlined and repeatable processes and content• Serve as an integral leader within the Life Sciences and Healthcare team to create a growth strategy for long-term success and multi-year client engagements

Chicago, Il, Us

• Integrated go-to-market strategies for Rightpoint and Genpact to define one cohesive, experience-led narrative across solutions and industries• Identified and minimized obstacles for winning and delivering new service offerings through updating processes to help with proper execution of larger scale programs• Developed strategic solutions, scopes and staffing for upcoming programs and projects to ensure proper plans have been set forth for delivering• Built a process and model for sales teams to follow through documenting and formulating best practices and approaches

Chicago, Il, Us

• Oversaw 3 of the agency’s largest revenue-generating clients, acting as both the client services and delivery lead across 8 to 10 projects at a time, contributing in excess of $12M in revenue• Worked with internal resources and clients to evolve the way the agency scopes projects to create a more balanced and scalable team across all practices• Revamped the onboarding process for the PMO by creating standardized documents, updating processes and training new hires• Collaborated with internal strategy and experience leads to establish long-term success with key clients by looking beyond the scope and generating additional workstreams

Chicago, Il, Us

• Served as the client and delivery lead on the largest company project ($3M+) in 2019, which included integrating a new brand, an elevated customer experience, agile development for a CMS re-platform with several outside integrations and a lead nurture program• Established strong rapport with client’s leadership team by showing the value of internal capabilities resulting in 6 additional projects and $1.8M in revenue over 3 months• Managed 2 to 4 projects in parallel, working with up to 15 internal resources and managing their daily tasks, ensuring on-time delivery and within budget while meeting or exceeding clients’ needs• Managed 3 direct reports within the PMO and mentored internal team members to understand their strengths, weaknesses, goals and motivations to help guide their desired career paths

Philadelphia, Pa, Us

• Served as main point of contact/lead for one of our largest accounts for all project and financial management-related tasks, in excess of $8M in agency revenue• Managed 4 employees within the Media Operations capability, responsible for an additional $2M in agency revenue and coordinated 30+ cross-functional team members, prioritizing project plans/financials, developing annual timelines and roadmaps, initiating status reporting/action items and recognizing the need to escalate or resolve any team conflicts • Partnered with Senior Leadership to review revenue and develop staff plans to set up our cross-channel teams (60+ resources) for success, including both annual scoping, as well as smaller, more time-sensitive projects to ensure consistent margin growth• Served as integral member of Media Operations Leadership team, streamlining processes across our three national offices (Chicago, Philadelphia, New York) and participating in decisions affecting the future of our role within the agency

Philadelphia, Pa, Us

• Led the transition of one of our largest accounts from a pre-existing agency over the course of 3 months to ensure accuracy in account information, financial documents and proper launch timing• Implemented process for one client to streamline 32+ brands, 60+ clients and 6 internal teams• Developed over 100 contracts totaling $9M+ across multiple clients and owned the ongoing monthly budget reports, phasing and invoicing for each• Displayed consistent leadership and operational strength to client stakeholders leading to a transition of the full Operations capability to PHM, resulting in $700K increase in agency revenue

Philadelphia, Pa, Us

• Developed and implemented more detailed and specific client contracts and owner of monthly budget reports, phasing and invoicing for $9M+ across multiple clients• Participated in brand planning brainstorms and prepared high-level and detailed estimates for clients’ annual operational marketing plan for a major pharmaceutical company• Managed multiple digital marketing projects targeting both consumer and Healthcare Professional markets (including paid and organic search programs, content syndication, mobile alerts & email blasts) for a pharmaceutical company with several different workstreams within our agency

Philadelphia, Pa, Us

• Supported three project managers across 6 clients which led to complete ownership on small brands• Coordinated team members, led weekly status meetings and owned all budgeting and forecasting• Led media team collaboration with creative team on all search and media-related programs, and ensured all deliverables were developed within timeline and according to vendor specifications