Visual Communications Specialist
Current- Serve as first point of contact for walk-in, email, E commerce and telephone customers.- Develop annual sales plan with Franchise Partner or Center Manager, detailing activities to follow during the fiscal year. - Demonstrate the ability to carry on a business conversation with customers and decision makers. - Consult and make recommendations to prospects and clients using various products and the FASTSIGNS Selling Solution System. - Identify sales prospects and contact these using a “drill down” and “share of wallet” concept. - Develop and maintain a database of qualified leads through referrals, telephone canvassing, direct mail and email. - Follow up on new leads and referrals resulting from telephone, marketing and email activity. - Develop a complete understanding of pricing and proposal models.- Complete all paperwork and follow established center procedures from initiation through completion of a project (i.e., Work Order, credit approvals, POS entry, pre-payment collection, artwork approval, delinquent account collection, reporting).- Support center franchise partner or center manager as needed with reports, close-out, invoices, and daily, weekly and monthly paperwork. Ensure WIP summary is up to date. - Prepare status reports, including activity, closings, follow-up, and adherence to goals for weekly sales meetings. Participate in center staff and sales meetings.- Assist in the implementation of company marketing plans as needed. - Perform market research, competitive shops and customer surveys.- Identify and resolve customer satisfaction issues. - Establish and maintain effective team relationships with all support departments.