Job duties include, but are not limited to:Contributing to store social media by creating content in store and posting products and other content on Instagram, TikTok, Facebook, Pinterest and other viable social media platforms;Creating ads on social media platforms and managing the ads; providing updates to Owner on a weekly basis via email reports;Brand marketing including print ads;Responding to online customer requests sent via Shopify and social media and handling customer service issues and returns;Providing an exceptional online customer support experience to achieve the Frock Shop mission of creating a positive shopping experience, building community and having great customer rapport;Organizing future purchase orders on Frock Shops On Order spreadsheet on a bi-weekly basis;Helping Operations Director in planning in-store events, pop ups and designer/brand trunk shows;Assisting Online Director with website clean up and updating;Assisting Online Director with product uploading and product photography, including but not limited to flat lays and photo shoots;Being knowledgeable on store products and brands;Assisting team, when available and necessary, with shipping;Receiving new inventory including tagging and steaming product;Assisting in Pop up events and on the sales floor during high seasons;Being flexible to work a Saturday on occasion during high season;Being a team player and encouraging a team atmosphere where all are treated with dignity and respect.

Executive personal assistant to a Senior Director of Sales for 5 years. During this time period, aid was offered for commercial real estate projects, household planning and management, and family affairs.Provide ongoing household management for a busy family with 2 children in a 4200sq ft house in Houston, TX.Completes a broad variety of administrative tasks as well as many personal tasks to facilitate the role of the Senior DirectorMaintains confidentiality and discretion in both commercial and personal issues.Manages and develops memorable, concise slide presentations for the Senior Director's clients.Purchasing agent for all supplies and equipmentManages an exceedingly busy calendar of appointments; ensures the schedule is followed and respected, acting as "gatekeeper" and "gateway" and generating win-win situations for direct access to the employer's time and office.Researches, prioritizes, and follows up on incoming issues and concerns addressed to the Senior Director, including those of a sensitive or confidential nature; determines appropriate course of action, referral, or response.Establishes a conduit for effective communication between the office of the Senior Director and internal relations; demonstrates leadership to preserve credibility, trust, and support.Constructs and sends follow-up emails to maintain client relationships and loyalty.Daily and long-term management of a variety of unique projects for the Senior Director.Prioritizes competing demands; handles things swiftly and constructively, and sees initiatives through to completion, frequently under time constraints.Personal Driver and shopperSupervise arrangementsCollating and filing expensesTyping, compiling, and preparing reports, presentations, and correspondenceBooking and arranging travel, transport, and accommodationActing as the first point of contact: dealing with correspondence and phone callsAnalytics and marketing assistance

An exemplary employee with both teamwork and independence experience. This position permitted exceptional collaborative tactics, creating a sense of welcome for both new and returning customers, fostering relationships, and ensuring their return.Listened to customer desires and needs to recommend optimal productsBuild beverages to the Starbucks standardUtilize inventory condition checksDevelop relationships with customers to achieve long-term sales.Provide the Starbucks experience to all guestsMemorized official and off-menu beverage concoctions to accommodate all customer requestsMaintain enough product inventories at the counter and in client areas to meet anticipated demand by restocking as needed.Customers were safeguarded by routinely cleaning and sanitizing work locations and equipment.Implemented the "LATTE" method to address and resolve client concerns in order to sustain brand loyalty.Enthusiastically engaged guests during hectic moments in order to maintain a pleasant atmosphere.Received and stocked supplies and retail productsDecorated environment menus, windows, and signage with fun, eye-catching promotions and offersTemperatures of freezers, refrigerators, and heating equipment were examined to confirm proper operation.Weighed, ground, and packed coffee per customer ordersProvided product information such as coffee blends and preparation descriptions to customers.Cleaned and sanitized work areas, utensils, and equipmentEducated customers on beverage menu items and provided samples of daily brewsMaintained the highest ethical and service standards to sustain the company's reputation