Molly Mcelhaney Email & Phone Number

Carmel, Indiana, United States

Carmel, Indiana, United States

Collaborated with stakeholders to define product vision, roadmap, and prioritization, ensuringalignment with objectives Facilitated agile ceremonies such as sprint planning, daily stand-ups, and refinement sessions with the development team to ensure alignment between business requirements and delivery. Managed stakeholder feedback to successfully improve upon current features.

Indianapolis, Indiana

Oversaw daily operations of multiple departments including New Business, Licensing, Commissionsand Administration. Managed an annual departmental budget. Completed the operational merger of two additional business lines. Served as Product Owner for six workstreams for a new enterprise online portal and administrativesystem using Agile Methodology. Led the organizational change management of the online portal both internally and with field agents.

Carmel, In

Managing an offshore vendor team and onshore analysts in regards to all aspects of life, health and annuity billing and collections.

Carmel, In

Managing a team responsible for handling escalated calls and follow-up with policyholders. The objective is to improve the customer experience, simplify the escalation process and minimize hand-offs across departments by resolving issues from start to finish. Responsible for identifying customer issues and root causes disrupting the customer experience by examining the reasons for escalations to drive process improvements and business decisions.

Carmel, In

Management of all escalation resolution and root cause research for any issues with life, health and annuity insurance. This responsiblity leads to further process improvement projects to gain efficiencies and better customer experiences.

Carmel, In

Research, review, and resolve escalated business matters for branch managers, BOAs, and agentsand continually built professional working relationships with branch managers nationwide.