Participated in Career Accelerator and active member

Take on a variety of clients and contracts from early stage to mature organizations. Example of work includes: investor pitch deck creation, product MVP creation, product roadmap, service design, research, usability testing, journey flow creation.

Founded company on mission that everyone deserves style and comfort. - Design, manufacture and sell compression shirts to support those with autism and sensory processing disorder. - Utilize a human centered design approach to test and gather feedback from parents and teens. - Completed successful crowdfunding campaign, won second place in Minnesota Cup Impact Division and made it to the top 50 in Tommy Hilfiger’s Fashion Frontier Challenge. - Manage all aspects of business, created business plan and financial model. Oversee marketing vendors and monitor KPI metrics dashboard.

Lead qualitative research with parents and children who have type 1 diabetes (ages 8-18) conducted remotely and in-home. Code transcripts and synthesize data into insights. Created compelling presentation including archetype, life map, day map, and empathy toolkit presented to client.

National company supports family/support caregivers through Medicaid waivers, Dual Eligible and Medicare Advantage plans. - Collaborated cross-functionally to implement digital coaching program with Aetna, UPMC and UHC- Created succinct caregiver journey to align organization- Designed 10 year strategic North Star Vision storyboard presentation

Oversaw and responsible for end to end service experience. - Oversaw nursing team- Worked Cross-functionally to scale and grow company to serve entire state of Minnesota- Facilitated and partnered to integrate Advanced Primary Care offering with Palliative Care service

In-home palliative care startup owned by Blue Cross Blue Shield of Minnesota- Did everything and anything- Lead and facilitated workshops that got every team member involved in designing the ideal experience and then how to strategically work through all the operational processes needed in order to execute

Introduced and incorporated human-centered design approach into Innovation Lab Team. - Used service design and experience design tools when evaluating start-up companies for investments- Researched, developed and validated concepts for end of life care, family caregivers, and palliative care- Created a Wizard of Oz prototype to test out a chatbot concept for family caregivers

Health Insurance and Primary Care startup backed by UnitedHealthCare. - Did anything and everything- Facilitated workshop sessions with clinical staff that resulted in wellness curriculum- Leveraged NPS data to co-develop KPIs with executive leadership

Service Designer deployed to support individual departments and clinicians with innovative ideas. - Facilitated workshops with clinicians and clinic staff- Observed and interviewed patients, family members and staff- Deep knowledge across many conditions from pediatric to geriatric

Worked closely with cross-discipline team on various projects. - Conducted ethnographic research- Created patient journey map - Facilitated workshop with cross disciplines

A dream of a job. I lived in Iceland (do I even need to write more?). I learned a lot from working for and observing Sruli about how to conduct a business, how to show up and how to be yourself. - Used Adobe skills creating flat patterns and sketches for intricate bag designs- Played with wire and concrete making jewelry prototypes - Figured out how to turn whale baleen into a bracelet- Helped put up a museum display of all things made out of fish leather - Learned about cultural nuances

Worked on developing a new case for a next generation medical device that is attached to the wound of a patient and then carried by the patient for 6 weeks - 6 months. - Interviewed patients about the current and previous carrying cases- Developed 15 concepts and presented to engineers, marketing team, concept team and vice president - Created prototypes and educational pamphlets of top 4 designs to be tested with patients- Presented data and costing sheet on design that would be most beneficial